Souheil H. Elchaaroui, MPM, PMOC

Lebanese, born in Riyadh on 13/1/1983

Kingdom of Saudi Arabia, Riyadh

Mobile: KSA: 009*********** soheilm5@hotmail .com

LEB: 009*********

CAREER ACHIEVEMENT HIGHLIGHTS

Skilled at leading companies and teams to higher levels of project delivery including project management offices, project portfolio management, Governance, methodologies, toolkits, mentoring, coaching, assessments, and quality reviews.

Project Management Office (PMO) Planning &Implementation.

Roles of increasing responsibility as individual contributor, consultant, manager and director in project management leadership and business process consulting.

Consulted at all corporate levels to solve needs.

Many years of very successful program, project, and business process management; including application development, CRM, ERP, network, Telecom integration / infrastructure, business solutions and other areas. Many projects have the largest budget exceeding $100 million.

Recognized for strategic thinking, technical expertise, implementation abilities, and innovation while handling tough assignments and providing quality results.

Experience in FTTH projects .

Experience in advance connectivity project MPLS-TP, DWDM and SDH

EDUCATION and CERTIFICATION

Masters of Business Administration in Project Management from Rochville University, USA 2009

Bachelors of Business Administration in Project Management from Rochville University, USA 2007.

Diploma of Telecommunication Engineering from Institute of Applied Communications and

Technology, Riyadh 2004.

Portfolios, Program and Project certified (P3O)

Project Management Office Certified (PMOC).

PMP (Project Management Professional) candidate, PMI # 894964.

IT project + certified professional, COMP# 001*********.

Completed CCIE service provider written Exam in December 2009.

CCNP- Cisco Certified Networking Professional.

CCDP- Cisco Certified Design Professional.

Cisco Advanced Wireless LAN field Engineer (WLANFE)

Cisco IP communication (IPTX)

Cisco IP Communication Lifecycle

CCNA- Cisco Certified Networking Associate & (Cisco Network Academy)

CCDA- Cisco Certified Design Associate

Professional Training Certificates.

Organizational Project Management Maturity Model-OPM3 Dubai 2011.

Project Management Office (PMO) Planning &Implementation Certified Program, Cairo 2010

Program Management Professional-Preparing for the PgMP Certified Program, Cairo 2009

ETOM business process Saudi Arabia 2014

Skills

Project,Program Delivery management

Portfolios, management .

Process management .

PMO Development .

PMO Design .

OMP3 .

P3O.

MS project.

Performance management .

Financial control.

Customer satisfaction.

Recruitment Staff training Margin.

Performance Commercial awareness .

PROFESSIONAL EXPERIENCE

Etihad Etisalat -Mobily

Projects/ Programme Management Specialist Manager 2013 -Present

Business Connectivity Programme Management: Accountable for multiple Projects under Connectivity Program Management; of Key account customers .

Workflow Management: Responsible for ensuring for new services and products as well as enhancements to services/products .

Planning and designing the Programme and proactively monitoring its progress, resolving issues and initiating appropriate corrective action .

Defining the Programme's governance arrangements .

Ensuring effective quality assurance and the overall integrity of the programme - focusing inwardly on the internal consistency of the programme, and outwardly on its coherence with infrastructure planning, interfaces with other programmes and corporate, technical and specialist standards

Managing the programmer’s budget on behalf of the SRO, monitoring expenditure and costs against delivered and realised benefits as the programme progresses

Facilitating the appointment of individuals to project teams

Ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the programme plan and programme governance arrangements

Ensuring there is allocation of common resources and skills within the programme's individual projects .

Managing third party contributions to the programme.

Managing communications with all stakeholders.

Managing both the dependencies and the interfaces between projects

Managing risks to the programme's successful outcome .

Working with the business change manager or equivalent on the transition to the new business as usual position.

Initiating extra activities and other management interventions wherever gaps in the programme are identified or issues arise .

Reporting the progress of the programme at regular intervals to the SRO or programme director if this role is also defined .

Chief II, Project Management and Implementation. 2011-Present to 2013

Day to Day Operations: Supervise the day-to-day operations of respective vendor O&M teams responsible for provisioning of various fixed services.

Project Management: Accountable for Project Management; of special projects and project management of service fulfillment of new orders for various fixed services for business customers

Scheduling: Responsible for monitoring the scheduling of On Site Activity by Field Teams of various MNS vendors.

Reporting: Accountable for producing update reports for management; depicting the status of special projects and status of delivery of outstanding orders for various services;

Workflow Management: Responsible for ensuring that the WMS and order management systems are up to date and always have the capability to handle and track orders for new services and products as well as enhancements to services/products .

SLA Tracking: Responsible for monitoring service fulfillment for various fixed services and products by different MNS teams. Responsible for identifying any exceptions and risks in service delivery and highlighting the exceptions to Management

Process Compliance: Ensure that respective Vendor O&M teams have necessary operational process designed, implemented, adhered and complied with documented established standards and procedures of operations department.

Coordination: Act as single point of contact between Sales and Operations department

Capacity Management: Ensure that the service assurance and service fulfillment teams are adequately staffed to handle the forecasted orders for respective services as well as special projects

Resource Management: Ensure that the respective vendor O&M teams sizing is appropriate and in line with special projects customer requirement. Based on the growth plans of the customer proactively propose to Management, enhancements in respective vendor O&M teams for the following year; subject to approval by special project customers.

Problem Management: Act as escalation point for problem management for special project operations. Document, follow-up and ensure that the respective Vendor O&M teams aim for problem avoidance in their respective operations of special projects client network.

Etihad Etisalat -Mobily

2008-2011

Sr. Project Manager

Projects:

Provided PMO, PPM, and Project Management solution strategy, consulting, best practices, and creative solutions to meet customer needs leading to greater sales and product adoption.

Delivered pre-sales and post-sales SE and process consulting and support as a PPM/PMO/PM and process subject matter expert for the sales team and customers

Implemented an online Customer User Group of over 100,000 users providing best practices and providing answers to customer issues

Ministry of Agriculture WAN: Integrating the network of 36 branches to the main network of Ministry of Agriculture in Riyadh.

Providing Data Connectivity to King Khalid University Hospital, Riyadh With King Abdul Aziz University Hospital, Riyadh.

Tadawul (Saudi Stock Market) WAN: Integrating the network of 5 branches to the main network of

ANB (Arab National Bank) Saudi Arabia WAN: Integrating the network of 4 branches to the main network ANB f in Riyadh.

AL Inma bank Saudi Arabia WAN: Integrating the network of 2 branches to the main network AL Inma bank f in Riyadh.

CYBERIA ISP Building an infrastructure for CYBERIA ISP and integrating it to the mobily backbone network. As backhauling to provide Bandwidth for Data and internet service to CYBERIA ISP.

ATHEER ISP Building an infrastructure for ATHEER ISP and integrating it to the mobily backbone network. As backhauling to provide Bandwidth for Data and internet service to ATHEER ISP.

INET ISP Building an infrastructure for INET ISP and integrating it to the mobily backbone network. As backhauling to provide Bandwidth for Data and internet service to INET ISP.

Rotana Holding Saudi Arabia WAN: Integrating the network of 4 branches to the main network Rotana Holding f in Riyadh.

BSF (Saudi Farnsi Bank) Saudi Arabia WAN: Integrating the network of 4 branches to the main network BSF f in Riyadh.

SAIB (Saudi investment Bank) Saudi Arabia WAN: Integrating the network of 25 branches to the main network SAIB f in Riyadh.

SAMBA 101 Project WAN: Integrating the network of 101 branches to the main network SAMBA HQ & DRC in Riyadh.

ATVAM (SAHER) 118 WAN: Integrating the network of 118 branches to the main network VPC HQ in Riyadh.

Yasser Project: Project Execution team member.

MCS (Ministry of Civil Service) Saudi Arabia WAN: Integrating the network of 20 branches to the main network f in Riyadh.

MOJ (Ministry of Justice) Saudi Arabia WAN: Integrating the network of 75 branches to the main network f in Riyadh.

MOWE (Ministry of Water & Electricity ) Saudi Arabia WAN: Integrating the network of 14 branches to the main network f in Riyadh

Saudi Software & networking-softnet (Cisco gold partner)

2007 - 2008

Project Manager

Projects:

Ministry of Finance WAN: Integrating the network of 51 branches to the main network of ministry of finance in Riyadh.

King Saud University Riyadh student dorms LAN: Building an infrastructure for 10,000 users and integrating it to the backbone network.

King Saud University Dawadmi college LAN & WAN : Building an infrastructure for 450 users

King Saud University Nursing college LAN & WAN : Building an infrastructure for 350 users

King Saud University Riyadh Pharmacy college LAN: Building an infrastructure for 700 users

Carrefour Mall LAN/WAN Projects

Al-Ajou Group new branch LAN/WAN: Building a LAN infrastructure for King Fahid branch and integrating the network with the Head office network in AL Washam street.

King Faisal Hospital for children cancer LAN: Building the infrastructure.

Saudi Software & networking-softnet (Cisco gold partner)

2006-2007

Network Engineer

Projects:

King Saud University Library Project

Al-Fursan Schools LAN project

Al Obeikan schools LAN project

NADEC LAN/WAN project

NADEC-Harad Wireless project

Riyadh Schools wireless project

Al-Othaim Mall project- Khreiss branch

Border Guard Video Conference project

Media eyes for advertising 2005-2006

Network support

Professional Affiliations

Member of Project Management Institute (PMI)

Member ALLPMO Network the global PMO community

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