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San Jose, California, United States
January 23, 2018

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**** ******** *** *** ***

Oakland ca*****


Charlene Ross

OBJECTIVE: To obtain a position where I can use my skills to enhance and support the administrative operations of the company.



Make Reservations for cab and shuttle service, monitor and assign drivers to call

Make sure driver are at assigned locations,assist drivers in credit card payments

Clear driver from calls, call police for driver safety, make sure customers are being picked up accordingly. Communicate with drivers via radio, computer, phone and tablet. Assist drivers in vehicle assignment,take driver payments for vehicle lease follow all policy and procedures

Provide customer service to drivers and customers resolve all issues


oArranged payment plans; Assisted with credit card issues; Reversed, and extended credit to members

oActing liaison to resolve disputes; solved roadside emergency problems, dispatched emergency crew for troubled/injured members.

oRenewed/opened new memberships; Merchant verification and approvals for customers


oResearched locations using maps, search engines, Thomas guide, etc.

oResearched/processed insurance claims; researched complex tax questions for current and past tax years.

oAudited tax returns; Research errors and all tax credits

oAnalyzed and processed purchase orders for billing; applied and adjusted sales tax to invoices.

oResearched and applied contract terms for billing, performed monthly and quality closing


oUpdated and maintained customer accounts; Assed and monitored account activity

oEnforced compliance with current tax laws; Adjusted refund payments; Interacted with external personnel departments; Arranged, processed and bar-coded packets; Scanned documents

oKnowledge of Oracle software, People soft software, Cisco Systems

oProcessed order entry for billing; Entered information for contracts license and terms

oKnowledge of PowerPoint, Word, QuickBooks, Excel and general Office Procedures


oCalculated daily average balances, and fees; Processed credit card payments,

oGenerated daily reports; Receiving, batching, and coding invoices; Entered Tax Codes

oProcessed reconciliation of global accounts; Performed currency exchange; Maintenance of high volume accounts.

oApplied cash to the GL; Applied wire transfer to high volume accounts

oPerformed accounts receivables functions, verified shipping requests on contracts.

oAnalyzed accounts for refunds; Calculated adjustments and issued refunds


2016- Present Yellow Cab San Jose, CA

Customer Service/Dispatch

2004- 2005 California State Automobile Association Livermore, CA

Customer Service Representative

2001-2002 Internal Revenue Service Oakland, CA

Customer service Representative

2001 Management Solutions Walnut Creek, CA

Customer Service Rep. /Order Analyst

1999-2001 Accountants on Call Oakland, CA

Accountant/Admin Assistant/Global Analyst/Tracer


1/2006-Present Chabot College Hayward, CA

Major: Management

2003-2004 Computer Training Institute Newark, CA

Major: Administrative Support Specialist

Emphasis in Accounting

1999-2000 Women s Economic Agenda Program Oakland, CA

Major: Business emphasis in CISCO

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