Billing
Resume:
Oakland ca*****
***********@*****.***
Charlene Ross
OBJECTIVE: To obtain a position where I can use my skills to enhance and support the administrative operations of the company.
SUMMARY OF QUALIFICATIONS
DISPATCH
Make Reservations for cab and shuttle service, monitor and assign drivers to call
Make sure driver are at assigned locations,assist drivers in credit card payments
Clear driver from calls, call police for driver safety, make sure customers are being picked up accordingly. Communicate with drivers via radio, computer, phone and tablet. Assist drivers in vehicle assignment,take driver payments for vehicle lease follow all policy and procedures
Provide customer service to drivers and customers resolve all issues
CUSTOMER SERVICE
oArranged payment plans; Assisted with credit card issues; Reversed, and extended credit to members
oActing liaison to resolve disputes; solved roadside emergency problems, dispatched emergency crew for troubled/injured members.
oRenewed/opened new memberships; Merchant verification and approvals for customers
RESEARCH
oResearched locations using maps, search engines, Thomas guide, etc.
oResearched/processed insurance claims; researched complex tax questions for current and past tax years.
oAudited tax returns; Research errors and all tax credits
oAnalyzed and processed purchase orders for billing; applied and adjusted sales tax to invoices.
oResearched and applied contract terms for billing, performed monthly and quality closing
ADMINISTRATION SUPPORT
oUpdated and maintained customer accounts; Assed and monitored account activity
oEnforced compliance with current tax laws; Adjusted refund payments; Interacted with external personnel departments; Arranged, processed and bar-coded packets; Scanned documents
oKnowledge of Oracle software, People soft software, Cisco Systems
oProcessed order entry for billing; Entered information for contracts license and terms
oKnowledge of PowerPoint, Word, QuickBooks, Excel and general Office Procedures
ACCOUNTING
oCalculated daily average balances, and fees; Processed credit card payments,
oGenerated daily reports; Receiving, batching, and coding invoices; Entered Tax Codes
oProcessed reconciliation of global accounts; Performed currency exchange; Maintenance of high volume accounts.
oApplied cash to the GL; Applied wire transfer to high volume accounts
oPerformed accounts receivables functions, verified shipping requests on contracts.
oAnalyzed accounts for refunds; Calculated adjustments and issued refunds
PROFESSIONAL EXPERIENCE
2016- Present Yellow Cab San Jose, CA
Customer Service/Dispatch
2004- 2005 California State Automobile Association Livermore, CA
Customer Service Representative
2001-2002 Internal Revenue Service Oakland, CA
Customer service Representative
2001 Management Solutions Walnut Creek, CA
Customer Service Rep. /Order Analyst
1999-2001 Accountants on Call Oakland, CA
Accountant/Admin Assistant/Global Analyst/Tracer
EDUCATION
1/2006-Present Chabot College Hayward, CA
Major: Management
2003-2004 Computer Training Institute Newark, CA
Major: Administrative Support Specialist
Emphasis in Accounting
1999-2000 Women s Economic Agenda Program Oakland, CA
Major: Business emphasis in CISCO
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