Account Manager

COURTNEY P ASTORICK

**** * ******* * ***, U nit * B aton R ouge, L A 7 0810

(225-*-**-**** c ******@******.*** h ttps://canvasbycourt.com DESIGNER

Administrative A ssistant Account M anager

Accomplished and motivated professional with 9+ years of experience supporting administrative operations, and web development in complex, diverse environments, with intensive training in visual design and front-end development. Successfully coordinate, communicate and manage the web development process with customers, from conceptualization to delivery utilizing a variety of web development tools and technology, ensuring all work is effective, appropriate, and delivered within agreed timescales. Skilled at implementing, and communicating policies and objectives, handling unforeseen issues and serving as a liaison to clients, internal staff, and external contacts. A reas of Expertise Include:

● Website Analysis & Development

● Office & Supplies Management

● Planning & Time Management

● Estimating Costs & Inventory

● Brand Development

● Identity Design

● Consultation

● Deadline Management

● Design Strategy

● Client Relations

● Employee Relations

● Negotiation

TECHNICAL PROFICIENCIES

Technical Skills: HTML5, CSS, JavaScript, JQuery, Git, GitHub, Command Line, Sublime, Atom

Design Skills: Adobe Creative Suite, UxPin, UI & UX, Prototype, Site Maps, Wireframes, Mock-ups, Landing Page Design

PROFESSIONAL EXPERIENCE

SURETY BOND BROKERS, Baton Rouge, LA 2013 – Present Account Manager & Administrative Assistant Resolve administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions. Revise and implement company policies and work procedures by analyzing operating practices, office administration, and budgetary and personnel requirements, conveying all policies and procedures to the staff. Provide contracts for review by generating, preparing and issuing contract surety bonds. Secure the database by regularly updating and managing all information inputted. Operate as the lead point of contact for matters specific to customer account management, building and maintaining strong, long-lasting customer relationships. Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas, preparing reports on account status for management.

● Ensure the company workflow operates efficiently by overseeing and coordinating the work functions of the clerical and administrative support workers.

● Maximize production and overall client satisfaction through the execution of company procedures aimed at decreasing bond errors and increasing efficiency.

● Provide clients with excellent service and support, ensuring positive results and satisfaction by cultivating client relationships and directing all relationships and activities with underwriters.

CANVAS BY COURT, LLC, Baton Rouge, LA 2015 – Present Freelance Web Designer

Liaise with clients to determine their requirements and budget, briefing and advising them with regard to identity design, brand development, style, format, print production, and timescales. Estimate the time required to complete the work and providing quotes for clients. Develop concepts, graphics, and layouts for product illustrations, company logos, and websites. Prepare rough drafts of material based on an agreed brief, reviewing final layouts and suggesting improvements if required. Complete projects by coordinating with outside agencies for specific aspects.

● Complete the following functions for https://canvasbycourt.github.io/unplugged/ responsive development, design, and redesign.

● Strategize, design, and deliver complete logo packages for local small businesses.

ESSENTIAL SOLUTIONS, LLC, Baton Rouge, LA 2008 – 2013 Admin Secretary

Demonstrated a broad variety of administrative and receptionist support for the CEO and Human Resources Director, such as, logistical support and office coordination. Managed an extremely active calendar of appointments, completed expense reports, and compiled documents for meetings. Formulated and maintained department work schedules according to the level of priority and deadlines by maintaining calendars for department personnel, arranging meetings, conferences, teleconferences, and travel. Developed and maintained an updated filing system for office supplies, inventory, mailing, and company database systems.

● Led, trained, and managed the work activities of new hires, assembling and filing all new employee details and package information confidentially.

● Facilitated and guided new work cases to the designated personnel based on the client’s technical issues and concerns

EDUCATION & TRAINING

Visual Designer Blueprint, Skillcrush

Front End Developer Blueprint, Skillcrush

Bachelor of General Studies, Southeastern Louisiana University

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