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Customer Service Microsoft Office

Mount Holly, North Carolina, United States
January 22, 2018

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Kaysone Kongkeovimane

Mount Holly, NC


Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Apac/apple, customer service - Charlotte, NC

December 2013 to April 2017


Receiving inbound and making outbound calls. Answering phone with appropriate greeting. Dealing with irate customers. Resolving customers issues and concerns. Multi-tasking and handling different softwares at once. Making sales and offering different promotions. Arranging appointments and shipments. Updating and assisting customers with their accounts.


Learning to deal with different personality. Being professional when you're dealing with customers. Learning how to handle difficult situation in a calmly matter.

Skills Used

Customer service, critical thinking, Multi-tasking, telecommuting and strong communication skills. Server/Hostess

Japanese restaurant - Charlotte, NC

April 2009 to September 2013


Taking orders and serving customers. Making sure customers are properly seated. Customers satisfaction. Cashier. Taking reservations and settling appointments. Addressing different specials and offers. Accomplishments

Face to face experience

Skills Used

Multi-tasking, customer service, strong communication skills. Help assistant

Academy at Ivy Ridge - Ogdensburg, NY

January 2008 to December 2008


Data entry, Microsoft office and excel.


Working independently

Skills Used

Typing skills and Office administration


High school Diploma in General

Brittian academy - Thomasville, NC

2004 to 2008

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