Customer Service Microsoft Office
Resume:
Kaysone Kongkeovimane
Mount Holly, NC
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Apac/apple, customer service - Charlotte, NC
December 2013 to April 2017
Responsibilities
Receiving inbound and making outbound calls. Answering phone with appropriate greeting. Dealing with irate customers. Resolving customers issues and concerns. Multi-tasking and handling different softwares at once. Making sales and offering different promotions. Arranging appointments and shipments. Updating and assisting customers with their accounts.
Accomplishments
Learning to deal with different personality. Being professional when you're dealing with customers. Learning how to handle difficult situation in a calmly matter.
Skills Used
Customer service, critical thinking, Multi-tasking, telecommuting and strong communication skills. Server/Hostess
Japanese restaurant - Charlotte, NC
April 2009 to September 2013
Responsibilities
Taking orders and serving customers. Making sure customers are properly seated. Customers satisfaction. Cashier. Taking reservations and settling appointments. Addressing different specials and offers. Accomplishments
Face to face experience
Skills Used
Multi-tasking, customer service, strong communication skills. Help assistant
Academy at Ivy Ridge - Ogdensburg, NY
January 2008 to December 2008
Responsibilities
Data entry, Microsoft office and excel.
Accomplishments
Working independently
Skills Used
Typing skills and Office administration
Education
High school Diploma in General
Brittian academy - Thomasville, NC
2004 to 2008
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