Sign in

Customer Service High School

United States
January 22, 2018

Contact this candidate



**** ***** *** ****, ********, TN ****3

Home: 423-***-**** - Cell: 423-***-**** -


Transportation and logistics professional well-versed in materials management and

inventory reconciliation. Effectively develops and implements process controls and quality

improvement initiatives that reduce costs and increase company revenue.


Results oriented Strategic planner

Customer Service oriented Rail transportation

Employee development Process improvement

Strong communication skills Safe and efficient


11/2008 to 10/2017 Terminal Trainmaster -

Norfolk Southern Corporation –Chattanooga, TN

Oversaw day-to-day activities of 40 transportation employees per shift. Evaluated

operational records and made scheduling adjustments to maximize efficiency. Forecasted

manpower requirements based on daily workload and company targets. Supervised

inbound and outbound train performance in alignment with customer service and

company performance metrics. Performed daily efficiency safety checks on employees.

Worked with employees to identify and correct unsafe actions and reinforce positive work

and safety behaviors while working on or about railroad equipment.

09/2007 to 11/2008 Shipping and Receiving Supervisor

Rocore –Knoxville, TN

Responsible for ensuring on-time shipments of finished goods as well as supervision of

shipping department employees. Other duties included unloading and receiving

Incoming goods, stock room and inventory control, and forklift operation.

09/2004 to 09/2007 Production Team Lead

Republic Plastics –Knoxville, TN

Responsible for the supervision of 40 employees and 8 manufacturing lines in

Thermoforming department. Other responsibilities included scheduling, quality control,

material handling, inventory, and machine maintenance.


1990 Associate of Arts: Liberal Arts

Brevard College - Brevard, NC

1988 High School Diploma:

Christiansburg High School - Christiansburg, VA


Awarded “Superior Leadership” distinction by upper management 2013- 2016

Leadership in Safety award 2015

Norfolk Southern S.P.I.R.I.T values award 2012

Contact this candidate