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Safety Officer Customer Service

Location:
United States
Posted:
January 22, 2018

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Resume:

SCOTT A BENSON

**** ******** **. ******, ******* 30019 678-***-**** ac346s@r.postjobfree.com

QUALIFICATIONS:

Senior Executive Leader possessing over 20 years of management experience. Recognized as a strategic business partner, strong leader, and effective change agent, possess’ extensive experience with technology and innovation.Team-based management style, effective in communicating corporatestrategies, fostering support, and building consensus in diverseorganizational cultures. Initiates creative solutions to complex operatingproblems and consistently thinks out-of-the-box.Demonstrated ability to maximize profitability and bearing full P&Laccountability. Effectively execute key business solutions in support oforganizational dynamics, company business objectives and contractrequirements.ACCOMPLISHMENTS:

Held a 100% success rate on assigned projects. Trained and mentored over

100 construction workers, general laborers and apprentices. Managed an $80

million dollars projects, while supervising a team of 150+ workers. Developed annual

budgets, including determining short and long-term goals to support the

overall profit and growth objectives. Reduced annual operating costs by 30%

by implementing Six Sigma principles. Responsible for hospital compliance

with JCAHO surveys.

EXPERIENCE:

2007 to Present

Interim COO/Director of Plant Operations

Sodexo Inc/Alabama Cancer Institute and Tuskegee Institute Campus

Interim COO and Director of Plant Operations (1.5 Million square feet Of Operating space) which includes 35 Buildings, Residential Housing, Hotel and a critical access facility.

Demonstrated leadership in insuring that operations run effectively and efficiently at the medical centers.

Designed and implemented the first regional comprehensive cancer care center in the State of Alabama. Lead the organization through a redesign process to improve the patient satisfaction scores from the 80th percentile to the 90th percentile.

Developed patient flow, case management and productivity systems for medical center with

outcomes achieved by reductions in length of stay, hours per patient day and wait times in treatment department.

Developed, through process redesign, a positive bottom line with increased patient

satisfaction and employee satisfaction (Awarded one of the best places to work in

Alabama Institute).

Administrative lead for the installation of a new PACS (Picture Archiving and Communication

System), RIS (Radiology Information System), bed management system, Laboratory

Information System and materials management system.

Partnered with the orthopedic surgeons to create a strategic direction and secure services for the future.

Lead the strategic planning group for women’s diagnostic services.

Developed and implemented a successful decentralized diagnostic strategy.

Designated as chair of Cancer Institute Medical Center’s Senior Management Team.

Designed and constructed two new treatment departments.

Oct. 2006 to March 2008

Director of Plant Operations

Philadelphia Medical Center

Director of Plant Operations and Safety Officer for community Hospital.

In charge of Operations, Security, and Safety reporting directly to the CEO and

Assistant CEO of Operations. Direct and supervise 32 employees.

Head of multi-million dollars construction projects develop and operate multi-million dollar budgets.

Develop Management Plans and Policies and Procedures for a 240,000 square

foot facility.

Work closely with Contractors, Architects, and vendors for

best product and pricing. Excellent blueprint interpretation.

Aug. 2002 to Sept. 2006

Director Facilities Manager

Underwood Memorial Hospital Woodbury, NJ

Facilities Manager and Safety Officer for 2 area Hospitals. In charge

of day to day

Operations, Security, and Communications reporting directly to

Director of Plant Operations and Vice President of Operations. Manage and supervise 30

employees.

Construction Projects. Develop and operate multi-million dollar

budgets.

Create Management Plans and Policies and Procedures for over 500,000 square

feet Facilities.

Work closely with Contractors, Architects, and vendors for

best product and pricing. Excellent blueprint interpretation.

Jan. 1996 to July 2002

Director of Facilities and Safety

Cooper Hospital, Camden, NJ

6 years as Director of Facilities and Safety officer in charge of Plant Operations,

Security, Communications, and Transportation. Managed and supervised staff of 20.

In charge of construction projects Developed budgets, Management

Plans, and Policies and Procedures 400,000 square foot facility.

Four successful JCAHO surveys.

March. 1992 to Jan. 1996

Assistant Facilities Director

St. Cooper Hospital, Camden, NJ

4 years as Assistant Director of Facilities for Plant Operations, Security, Communications, and Transportation. Managed and supervised staff of 30.

Assisted In construction projects and developing budgets, Management Plans, Policies and Procedures.

CERTIFICATIONS:

FEMA certified in all aspects Hospital Emergency Incident Command

Systems

Certified in Emergency Preparedness with Homeland Security

NFPA member

ASHRAE member

Certified in Telecommunications through Nortel Networks, Camden, NJ

Certified HVAC for commercial applications

EDUCATION

• Bachelor’s degree in Mechanical Engineering, Temple University

• Master’s degree in Business Finance, McFord University

• Master’s degree in Construction Management, McFord University

AWARDS:

Customer Service Award for all hospitals in greater South Jersey area

INTERESTS:

Golf, traveling, gourmet cooking and spending time with my family



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