Customer Service Security Officer

Stephanie Terry

***** **** **** ** *** ***, Little Rock, AR 72211 501-***-**** *********.*******@*****.***

Education

DEPOLOMA MAY 2007 RAMAH HIGH SCHOOL

ATTENDING, EXPECTED GRADUATE 2021 UNIVERSITY OF PHOENIX

Bachelor of Science in Business, Human Resource Management Certificate

Skills & Abilities

MANAGEMENT

Assisted with family owned business. Created dates and time for store. Applied inventory to system. Created spread sheet to keep inventory stock.

Promoted from Security Officer to Site Manager.

CUSTOMER SERVICE

5 year in customer service. Worked with cell phone telecommunication, satellite televisions, financial online banking, prepaid cards and payroll cards.

LEADERSHIP

Elected twice for Verizon Cultural Ambassador. One semester Vice President of Universities Anime Club. Rewarded as a Model Citizen by American Legion. Editor of High School newspaper.

Experience

TRANSCIPINIST REV NOV 2017 – CURRENT

Online freelance. Claim jobs from clients to transcribe their audio files.

CUSTOMER SERVICE ASSOCIATE VERIZON MARCH 2015- OCT 2017

Assisted customers with Mobile related questions and concerns.

Sales for new Mobile devices.

Assisted with billing questions.

SECURITY OFFICER ALLIED BARTON OCT 2012 – FEB 2015

Monitored CCTV and Signed those in to the building that needed escorted.

Filed paperwork for payroll and time off.

On call for those that called off to help find those to cover shift.

MANAGER 9TH STREET LAUNDRY/GIFTS MAY 2011- CURRENT

Worked the Gift store to help build inventory and help all customer find what they needed from our store and other service that are provided.

Provided assistance in the coin laundry area. We offered drop off cleaning and needed to have things cleaned and folded for these customers.

CUSTOMER SERVICE REPRESENTIVE AT&T MOBILITY SEPT 2010-APR 2011

Assisted customers with Mobile related questions and concerns.

Sales for new Mobile devices.

Assisted with billing questions.

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