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Customer Service Representative

Location:
Charlotte, North Carolina, United States
Posted:
January 22, 2018

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Resume:

Margaret R Maxwell

**** ******* ****** **

Charlotte NC, 28208

980-***-****

ac346f@r.postjobfree.com

Objective: To effectively implement all necessary knowledge in becoming a successful asset to a growing company

Amerisource Bergen

October 2013-Present

Patient Case Coordinator – Charlotte NC

Received calls from patients, clinics, and doctors’ offices regarding patient assistance with prescription drug coverage. Strictly followed all federal and state guidelines for release of information. Received and processed applications to determine eligibility for coverage under the Johnson and Johnson Patient Assistance Program

Lash Group

August 2010-October 2013

Data Intake Specialist - Charlotte NC

Recorded and filed patient data and medical records. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Monitored shared email in-boxes and ensured inquiries were addressed. Strictly followed all federal and state guidelines for release of information. Efficiently performed insurance verification and pre-certification and pre-authorization functions.

Interstate National Dealer Services Charlotte NC

July 2010-May 2011

Customer Service Representative - Charlotte NC

Receive inbound calls to collect on past due accts, assist in customer complaints and investigate illegal use of extended warranties

When through contracts explaining to customers what was listed for coverage, based on what was listed in contract. Help to explain to customer why claims where denied, how much was approved, what was covered, and not covered based on contract. Emailed cancel forms, fulfillment packages, and what the customer requested

Muscular Dist. Association Charlotte NC

February 2010-July 2010

Customer Service Representative- Charlotte NC

The VCR's only responsibility is recruiting the participants. This is a goal oriented position. The recruitment goals for each even based upon the number of businesses in the area. Qualifications: Need to be extremely articulate and comfortable conversing with top business executives. Needs to be interested in 100% outbound phone sales. Needs to be goal oriented, enthusiastic and focused. Only professional and dependable candidates will be accepted. Strong oral communications skills

Aerotek-Lash Group

August 2009-October 2009

Data Intake Specialist - Charlotte NC

Recorded and filed patient data and medical records. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Monitored shared email in-boxes and ensured inquiries were addressed. Strictly followed all federal and state guidelines for release of information. Efficiently performed insurance verification and pre-certification and pre-authorization functions.

Intellirisk Management Corporation

January 2005- April 2009

Customer Service Representative - Charlotte NC

Receive inbound calls to collect on past due accts, assist in customer complaints and investigate illegal use of utilities.

Ascertained numbers and types of appliances used on premise to determine rate of utility consumption

Examine meter and appliance connections for defects, shut off service and notified repair crew when needed

Metro One Telecommunications

May 2003-August 2004

Directory Assistance Operator -Charlotte NC

Executed daily operations of cell phone directory assistance

Referred to alphabetical or geographical reels and directions to answer questions

Suggested alternate locations and spelling under which number could be listed in order to assist caller

Sprint PCS

July 1999-April 2003

Customer Service Representative -Charlotte NC

Opened new accounts and explained process to investment opportunities

Executed daily operations of activating cell phones responded to written and telephone requests for long distance service

Williams Oil Company

August 1997-June 1999

Assistant Manager- Boone NC

Trained and managed a crew of 6 employees and achieved significant improvements in their productivity

Formulated pricing policies on merchandise according to requirements for profitability of store operations

Prepared and directed workers for merchandise displays and proper advertisement

Education:

1994-1996 Caldwell Community College Hudson NC

Microcomputer Systems Technology

2009-2010 Stratford Career Institute Washington DC

Medical Office Assistant

Skills include but not limited to: Microsoft Word, Excel, Power Point, Windows, and Lotus



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