Customer Service Representative
Resume:
Margaret R Maxwell
Charlotte NC, 28208
*****************@*****.***
Objective: To effectively implement all necessary knowledge in becoming a successful asset to a growing company
Amerisource Bergen
October 2013-Present
Patient Case Coordinator – Charlotte NC
Received calls from patients, clinics, and doctors’ offices regarding patient assistance with prescription drug coverage. Strictly followed all federal and state guidelines for release of information. Received and processed applications to determine eligibility for coverage under the Johnson and Johnson Patient Assistance Program
Lash Group
August 2010-October 2013
Data Intake Specialist - Charlotte NC
Recorded and filed patient data and medical records. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Monitored shared email in-boxes and ensured inquiries were addressed. Strictly followed all federal and state guidelines for release of information. Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Interstate National Dealer Services Charlotte NC
July 2010-May 2011
Customer Service Representative - Charlotte NC
Receive inbound calls to collect on past due accts, assist in customer complaints and investigate illegal use of extended warranties
When through contracts explaining to customers what was listed for coverage, based on what was listed in contract. Help to explain to customer why claims where denied, how much was approved, what was covered, and not covered based on contract. Emailed cancel forms, fulfillment packages, and what the customer requested
Muscular Dist. Association Charlotte NC
February 2010-July 2010
Customer Service Representative- Charlotte NC
The VCR's only responsibility is recruiting the participants. This is a goal oriented position. The recruitment goals for each even based upon the number of businesses in the area. Qualifications: Need to be extremely articulate and comfortable conversing with top business executives. Needs to be interested in 100% outbound phone sales. Needs to be goal oriented, enthusiastic and focused. Only professional and dependable candidates will be accepted. Strong oral communications skills
Aerotek-Lash Group
August 2009-October 2009
Data Intake Specialist - Charlotte NC
Recorded and filed patient data and medical records. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Monitored shared email in-boxes and ensured inquiries were addressed. Strictly followed all federal and state guidelines for release of information. Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Intellirisk Management Corporation
January 2005- April 2009
Customer Service Representative - Charlotte NC
Receive inbound calls to collect on past due accts, assist in customer complaints and investigate illegal use of utilities.
Ascertained numbers and types of appliances used on premise to determine rate of utility consumption
Examine meter and appliance connections for defects, shut off service and notified repair crew when needed
Metro One Telecommunications
May 2003-August 2004
Directory Assistance Operator -Charlotte NC
Executed daily operations of cell phone directory assistance
Referred to alphabetical or geographical reels and directions to answer questions
Suggested alternate locations and spelling under which number could be listed in order to assist caller
Sprint PCS
July 1999-April 2003
Customer Service Representative -Charlotte NC
Opened new accounts and explained process to investment opportunities
Executed daily operations of activating cell phones responded to written and telephone requests for long distance service
Williams Oil Company
August 1997-June 1999
Assistant Manager- Boone NC
Trained and managed a crew of 6 employees and achieved significant improvements in their productivity
Formulated pricing policies on merchandise according to requirements for profitability of store operations
Prepared and directed workers for merchandise displays and proper advertisement
Education:
1994-1996 Caldwell Community College Hudson NC
Microcomputer Systems Technology
2009-2010 Stratford Career Institute Washington DC
Medical Office Assistant
Skills include but not limited to: Microsoft Word, Excel, Power Point, Windows, and Lotus
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