Serry Tran

San Jose, CA *****

Phone: 408-***-**** E-Mail: ac346e@r.postjobfree.com

https://www.linkedin.com/in/serry-tran/

Objective

Seeking to gain challenging and rewarding experiences to expand my knowledge in the Communications and Sales fields. Goal-oriented, highly motivated, and well organized with over six years of customer service experience in the hospitality industry. Possesses a strong stress tolerance by solving problems and working in high stress situations daily.

Experience

Buffalo Wild Wings October 2011 – Current

Server Lead / Office Assistant

• Up-sell through weekly specials and add-ons to increase personal sales by 10-15% above average

• Collaborate with team members to provide excellent service as a team

• Train new front-of-house employees to ensure satisfaction and knowledge of store operations

• Delegate team members with duties to ensure store operations are followed and enforce team work

• Handle personal bank and audit all transactions at the end of every shift

• In charge of Front of House schedules involving 60+ employees

• Organize and schedule internal and external interviews

• Develop and maintain a filing system

• Process vendor invoices and purchase orders

Majestic Dental Studio April 2013 – May 2014

Office Coordinator

• Greeted and prepared patients for dental examinations

• Coordinated appointment schedules for both the dentist and oral surgeon

• Answer and direct phone calls

• Routinely completed inventory, supply orders and restocked supplies

• Expertly filed patients’ charts and processed billing and payments

• Recorded and filed patient data and medical records

• Counted and ordered inventory for office

• Order office supplies

Education

Mission College January 2015 - Current

Studying Communication Studies as major and plans to transfer to a four-year university. Yerba Buena High School 2006-2010

High School Diploma

Skills and Expertise

• Detail oriented

• Team leadership

• Scheduling

• Proficient in Microsoft Office

• Event Planning