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Customer Service/ Microsoft Office/Mutil-tasker/detailed

New Westminster, British Columbia, Canada
January 22, 2018

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Ying(Sally) Yu

****-*** ********* ******, *** Westminster

Cell: 778-***-****



Current graduate student from SFU with strong teamwork and leadership skills Highly passionate individual with extensive leadership, managerial and administrative skills.

Skill Highlights

• Four years of experience in communication and relationship building, developed from a combination of schooling, working and volunteers roles. Listen attentively and communicate persuasively

• Dedicated, independent work ethic matured over a history of successfully balancing school with minimally supervised work and volunteer positions

• Professional communicator of both qualitative and quantitative information through course presentation. Fluent in both verbal and written English and Mandarin Chinese

• Detail oriented multi-tasker and Excellent time management

• Demonstrated attention to detail and ability to work in a self-directed manner

• Highly competent at typing and keyboarding

Working experience

Grando Logistics Canada Inc. (Administration Assistant) September 2016-- Current

• Oversee reception area, including greeting visitors and responding to telephone and in-person requests for information

• Handle all media and public relations inquires

• Coordinate inventory orders, office supplies, and arrange lunch time for staff

• Track all shipment and prepare all required shipping document

• Provide administrative support to the corporate director of the company

• Maintain accounts receivable and payable documentation electronically and on paper

• Assist with billing issues prepared invoices and processed payments Costco Road Show (Sales&Marketing) March 2017 -- May 2017

• Assisted setting up counter and arrange the settlement of new stock

• Organized goods exchanges

• Completed weekly inventory check and report damaged products

• Maintained sales records, reviewed sales prices

• Communicated with customer, described product’s features

• Helped and assisted in selecting and purchasing required products in a retail environment

• Advised and solved problems from customers, provides products information, return policy, maintenance of merchandise

H-Market (clerk) December 2014 -- October 2015

• Exceed the standards of customer service experience by maintaining a friendly and customer focused approach

• Maintained and imparted knowledge of cashiering procedures

• Greeted customers as they arrive and direct them to merchandise they need

• Assisted customers with buying decisions

• Operated cash register and adding machine in order to manage cash for sold items

• Calculated discounts as appropriate

• Balanced all transaction at the end of the day for cash reconciliation Volunteer experience

Vancouver Arts Gallery September 2016 -- Current

• Participate in the setting up for new activity

• Welcome the visitors and explain our topic and activity to them, provided general information

• Answer visitors’ questions about the current activity

• Knowledge on proper art handling, gallery operations, and art events

• Assist art agents with activity and helped them at special gallery events Education

Simon Fraser University, Burnaby, B.C

B.A Labour Study and Education Minor, 2016

Additional skills

• Advanced knowledge of Mandarin

• Proficient in Microsoft Office (Words, Excel, Power Point etc.)

• QuickBooks

• Driver license: Class 5

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