Supply Chain Customer Service
Resume:
Dallas, PA ***** - Cell 570-***-**** - *********@*****.***
Qualifications
●Over twenty years of logistics and material planning experience in all areas of manufacturing and distribution supply chains. Over fifteen years in supervisory and senior management. Leadership in implementing, improving, and maintaining supply chain processes and controls. Proven reliability in implementing and upholding operational procedures, regulatory policies, and metric goals.
●Detailed understanding of supply chain analytics related to schedule and MRP planning, procurement, material expiditing, warehouse layout, and overall inventory integrity and reconciliation.
●Effective communication and planning with customers and vendors during complex business transitions and supply disruptions. Data and solution driven C-level sales and contract negotiations.
●Excellent problem solving, analytical, and computer skills; acute working knowledge of MS office, ERP and WMS system. Ability to organize data to drive process and measure improvement.
●Very quick learner, who thrives on new challenges. Resourcefulness to multitask in a fast-paced environment in hands on and senior management roles. Demonstrated ability to lead, train, and motivate various personalities while effectively communicating with all levels of organizations.
Employment History
●RC Moore, Pittston, PA - 3PL Warehousing and Transportation Supplier 8/17 – Present
-Promoted to Director of Distribution Services Oct 2017
-Hired as Logistics Analyst Aug 2017
Responsible for all 3PL activities for 200,000 sf distribution center with 30+ associates.
Implemented framework for productivity metrics utilizing RF scan data from WMS and payroll data. Automated manual data syncing utilizing advanced Excel macros and Visual Basic programming. Analysis of metrics driving projects and improvement in labor, workflow, IT, and customer services.
Negotiating services and managing resource plan for multiple national accounts transitioning East Coast suppliers. Leading multiple operational projects regarding change management, and workflow processes.
●The Lion Brewery, Wilkes Barre, PA – Contract Beverage Manufacturer 9/08 – 1/17
-Promoted to Director of Business Development Feb 2015 – Jan 2017
-Promoted to Director of Supply Chain and Manufacturing Planning Nov 2010 – Feb 2015
-Hired as Logistics Manager Sep 2008 – Nov 2010
Over career held responsibility for $60MM in annual revenue and all supporting supply chain and sourcing activity. Managed all contract negotiations and supply plan for active and new customers. Worked with all levels of organization to meet customer expectations and P&L objectives. With last promotion to Director of Business Development I continued responsibility for most Supply Chain activities, continuing to support Supply Chain and Planning managers.
With last promotion acquired sales team of 3 regional managers for in-house brands. Implemented product launch planning cycle and led product development team through market research, development, testing, art and material design, along with promo and price planning. Managed distributor network across 11 states for all in-house brands. Developed and managed all promotional and advertising budgets.
Jan 22, 2017 John Strausser
Dallas, PA 18612 - Cell 570-***-**** - *********@*****.***
Responsible for all contract business from onboarding to termination. Held quarterly business reviews and prepared and presented pricing and contract changes. Presented sales planning and pricing analysis to board on new business opportunities. Coordinated capacity and capability with operations through change process on new business.
Implemented and led monthly forecasting and S&OP planning meetings. Provided weekly and monthly supply and sales forecasts. Coordinated changes to supply and production planning based on variances to sales and working capital plans.
Led roll-out on MRP enhancements and process revisions on material expediting. In parallel, drove vendor managed inventories improving schedule attainment and working capital. Managed material and vendor consolidation through multiple category RFPs and collaboration with customers on vendor selection and BOM requirements. Managed and presented on annual sourcing plans across all ingredient and packaging vendors. Led RFP and key supply negotiations.
Collaborated with operations to drive process reliability gains. Improved quarterly forecasting and drove vendors and customers to more efficient production strategies aligned with operational strengths on volume and changeovers.
Managed multiple warehouses and assets for customer and company owned inventory. Managed customer and company logistics on in and outbound trucking and rail freight. Responsible for all inventory transactions and variances across WIP, liquid, full goods and material for Lion and customer owned inventories.
Key contributor and led multiple projects during new ERP implementation. Developed and implemented many processes and metrics around forecasting, production, and supply planning.
●Apria Healthcare/ Wasserott’s Medical - multiple locations, PA 11/99 to 7/08
-Promoted to Regional Branch Manager May 2006
Managed branch operations for 3 locations in Northeast PA (Dickson City, Danville, Pottsville). P&L responsibility, Sales and Operations planning, and inventory maintenance and procurement.
- Promoted to Logistics Manager July 2002
Responsible for all aspects of inventory and distribution services for branch. Key responsibilities included inventory forecasting to maintain stock levels and utilization goals; managing cycle counts and annual inventories, ensuring regulatory compliance (SOX, FDA, DOT), and overseeing dispatch and delivery.
Held presentations and led implementation projects for region staff on inventory control and logistic processes.
-Promoted to Operations Assistant Nov 1999
Managed regional warehouse in addition to branch operations. Led inventory planning and consolidation at regional warehouse through acquisition. Also administered regulatory and other applicable training to region staff during this phase. Led integration of new routing and telemetry program throughout region.
- Hired as Logistics Associate Oct 1996 – Luzerne, PA
Held various roles and promoted through the warehouse, delivery, distribution, dispatch, and customer service depts.
Education
●Penn State University, Lehman Campus, Lehman, PA 18627 – 94/95
o33 credits Engineering tract
References available upon request
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