Customer Service Manager
Resume:
NAMAN SHAH
Jersey City, NJ 07306
**********@****.***
OBJECTIVE
MBA Graduate student seeking a full time opportunity in the finance sector to enhance my professional growth at a higher level.
-Team Player - IT Proficiency - Risk Management
-Leadership Skills - Investments - Equity Research
-Financial Analysis - Problem Solver - Quantitative Skills
EXPERIENCE
Assistant Manager, Vodafone West Ltd., India June 2012 – May 2014
Achieved and maintained company growth through increase focus in relationship building with clientele.
Target growth was achieved to 70% in first 15 days of the month and 112% at the month’s end by delivering end to end support to the clients.
Worked with Finance team to develop business unit and product reports using Excel.
Provided assistance in preparing additional project reports and Financial reports statistics and also other project management results as required
Vast experience conducting AS-IS and TO-BE process.
Accomplished accounting tasks for department of finance.
Prepared competition analysis and data analysis presentation
Assisted in data management by using MS Excel (V-Lookups, Pivot Tables)
Computed and analyzed large data sets, using MS Excel, MS Access
Prepared expense reports to provide insight of the current allotted budget
Participated in various meetings and discussed various modifications for an ongoing plan
Clarified client requirements, business needs and project objectives, via feedback sessions and client meetings
Delivered 100% result to clients through communication within the team and attention to small details on day to day task
Developed and maintain applicable project documentation and supporting procedures and keep data updated
Research on growing trends and reported on them accordingly
Analyzed the efficiency level and effectiveness of the ongoing processes and hence recommended certain improvements.
Worked closely with various departments within the organization.
Educated Clients over potential B2B benefical products.
Grew business by 6 million over the given target by interacting and developing relationships with the clients.
Business Development Manager, Tech Mahindra., India May 2014 – November 2015
Trained new hire in basic and intermediate business principles to assist in report building and helping the clientele
Developed and Conducted presentation using MS Power Point and Prezi for the clients to explain financial status by providing them company’s business projections and goals.
Attended all selection and training process for the entire course of developing business and appointing new clientele
Analyze workflow process and updated SOP
Team management to gain more efficiency and better communication to avoid gaps
Designed various product marketing strategies and handling portfolio for the ongoing project
Provided high level customer service for any enquiries received from the business in relation to the project activities, maintain effective customer relationships, and raise any escalated issues with the Project Accounting Manager
Provided insight and recommendations for cost-saving efforts
Understood Customer objectives and expectations and delivered the solution appropriately and effectively
Grew revenue by 120% through product marketing and quick decision making in favor of clients and providing end-to-end client support.
EDUCATION
Monroe College King Graduate School, New Rochelle, NY
Master of Business Administration in Finance, Currently Enrolled GPA 3.7/4
- International Finance, Financial Markets and Institutions, Mergers and Acquisitions
GLS Institute of Commerce, Gujarat University, India
Bachelor of Commerce in Accounting, April 2012 GPA 3.5/4
- Advance Accounting and Statistics
ACTIVITIES & INTEREST
Languages: Hindi, English (Fluent and Conversational)
Interests: Creative and abstract writing
Software skills – MS Word, EXCEL, PowerPoint.
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