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Customer Service Technical Support

Germiston, GP, South Africa
January 22, 2018

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February **** to January ***6: Lubricants Technical Helpline Operator

Business: B.P. Southern Africa (Johannesburg)

Type of Industry: Petro-Chemical Industry


Provide a Technical Support to the Sales Team and Customers ensuring that customers receive a quick and a high level of service.

Day to day lubrication recommendations on what lubricants to use on vehicles, mining, off-road and industrial machines

Product knowledge and the application of our competitor’s lubricant’s e.g. Shell, Caltex, Total, Engen, Fuchs, Mobil, Esso, Sasol

Doing Lubes Technical trainings for our internal staff and also for external customers like Midas, Autozone, Automotive industries, Mining

Doing Lube surveys for Mining, Franchise Workshops, High-Street, Distributors and Industrial customers.

Trouble shooting and failure analysis

Arrange meetings with Technical Managers and Sales team to discuss customer needs and queries

Conduct follow-ups with customer to evaluate and maintain customer satisfaction

Ensuring a good working relationship with Customer Service Unit, Key Account Managers, Technical Services

Interpretation of used sample results from various Labs e.g. Wearcheck

Good negotiating skills and the ability to getting new businesses on daily basis

Good housekeeping, good planning of my work and always promoting Health and Safety

June 1996 to February 2002 Laboratory Technician

Employer: Castrol Southern Africa (Johannesburg)

Type of industry: Petro-Chemical Industry


Doing analysis on used and new oil samples

Doing analysis like viscosity, water content, TBN, TAN, oxidation, pour point, flashpoint, density, penetration (greases), cloud point, dielectric strength on transfomers etc

Use of lab equipments like the viscometer, Karl Fischer’s, KV bath, oxidation bath etc

Sample weighing, titration and pipetting

Ability to prioritise and organise my job well

Ability to work under pressure, fast, accurate and neat

Ensure good housekeeping and working safely

August 1990 – July 1995 Laboratory Analyst

Employer: Sasol Synthetic Fuels (Secunda)

Type of industry: Petro-Chemical Industry


Fuel and oil sample analysis

Doing analysis like viscosity, Atomic Absorption, distillation, acidity, gum testing, ash content, water content

Use of Lab equipments like XRF, AA, Viscometer, Karl Fischers etc

Logging results in a PC and reporting to the plant telephonically

Quick, hardworking and a team player


High School: Matric

Institution: St Lewis Bertrand’s High (Kwazulu Natal)

Subjects: English, Afrikaans, Zulu, Physical Science, Mathematics, Biology

Trainings attended:

South African Institute of Tribology (SAIT) - Lubrication Engineering (Kelvin)


Global Fuels Technology Training

Other Internal Trainings attended:

Defensive Driver Training Course by TITAN PRO-ACTIVE DRIVING

Competition and Anti-Trust e-Learning

Anti-Bribery and Corruption e-Learning

Code of Conduct



listening skills

negotiation skills

organisational skills

marketing skills


reliable and loyal

team player


patient and passionate for customer service


Usage of:

MS Word

MS Excel

MS PowerPoint



AS400 / JDE

Lotus Notes


1) Mr Julius Senamela – BP Southern Africa – KAM 083 *** **** / 011 *** ****

2) Mr Selwyn Fisher – BPSA – former Manager 083 *** ****

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