Customer Service Administrative Assistant

NICKCOL HENLEY-BARBER

*** ********** **., ***********, ** 30281 770-***-**** ***.****@*****.***

Summary

*Excellent Customer Service, Administrative, Accounting and Training skills.

*Problem solver.

*Able to prioritize and manage tasks, while balancing the demands of a fast pace environment.

*Organized and detail oriented with demonstrated interpersonal skills.

*Ability to motivate, teach and facilitate individuals and groups.

Education

ITT TECHNICAL INSTITUTE RIVERDALE, GA

BUSINESS ADMINISTRATION/PROJECT MANAGEMENT

Experience

PROGRAM FACILITATOR GIRL SCOUTS OF GREATER ATLANTA MARCH 2017-PRESENT

Conduct interactive programs with elementary, middle, and high school-aged girls in schools or within a community center.

Address a variety of contemporary issues facing teen and pre-teen girls such as peer pressure, self-esteem, health and fitness, conflict resolution, bullying, diversity, healthy relationships, financial literacy and career goals.

Implement program activities in accordance with the GSUSA National Program Portfolio.

Maintain accurate program records and keep inventory of program supplies.

DRIVER LYFT NOVEMBER 2017-PRESENT

Provide safe, reliable transportation for passengers to and from their desired destinations while giving excellent Customer Service.

Over 300 safe pick up and deliveries through the city of Atlanta and surrounding areas using Lyft App and GPS Navigation.

Keep vehicle in excellent working condition as well as clean and comfortable for passengers.

I AM CHARACTER ADMINISTRATIVE ASSISTANT 2012-PRESENT MCDONOUGH, GA

Schedule meetings, events and speaking engagements for non-profit President.

Work closely with committee and board members to plan events address community needs and conduct productive meetings.

Team with Director to prepare quarterly budget.

Prepare correspondence and promotional materials.

Manage office operational activities.

Nickcol Henley-Barber (Experience continued)

FINANCIAL FREEDOM SENIOR FUNDING CORPORATION, A SUBSIDIARY OF INDYMAC BANK

WHOLESALE LENDER SUPPORT COORDINATOR April 2004-September 2011 ATLANTA, GA

Trained Banks and Mortgage Companies from all over the United States in the Mortgage Loan process in classroom and Virtual settings

Handled Billing, Accounts Receivables and Accounts Payables for Wholesale Department.

Liaised between Loan Officers and Loan Processors with FFSFC In House Processors, Underwriters, and Closers to assist them in meeting all Requirements to close loans.

Worked with various computer programs, Including Microsoft Office.

HOME RENTAL SERVICES, INC. OFFICE MANAGER/ACCOUNTING CLERK January 1996-January 2004 ATLANTA, GA

Managed Accounts Receivable, Accounts Payable and Billing functions including Bank Reconciliations and Financial Statements.

Developed detailed checklists for Accounting processes.

Generated owners Monthly Income Statements and Property Inspection Reports.

Assisted Property Owners, Renters, and Maintenance professionals with rental property business.

Managed daily operation of office.

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