Customer Service Manager
Resume:
Bankole, Oluwatoyin Florence
CONTACT ADDRESS ;**, Adepeju Street, Mangoro, off Lagos Abeokuta Expressway,
E-Mail Address :*************@*****.***, Tel: 080*-***-****
OTHER BIO DATA
Date of birth : 29th May, 1992
Birth Place : Lagos, Nigeria
Sex : Female
Religion : Christianity
WORK EXPERIENCE :
SPLENDIDWORLD ENTERPRISES 2016 – DATE
Responsibility: Design, Interior Decoration & Marketing
Corporate Clothing Design and Marketing
Trading and Marketing Items on E-platform (Jiji, Konga etc)
Product Pricing Analysis & Sourcing on the Internet
HEMMINGWAYS SAFARIS AFRICA (International Tours, Resorts & Travel Agents) 2016 - 2016
Responsibility: Customer Care / Receivable & Tele-Booking Agent
Travel Ticketing and Reservation, Airline Travel Consultation
Switch-Board - Call Logs – Response, Feedback & Follow-up
Customer Services – Appointment Schedule, Marketing and Prospect Follow-ups
Build Customer Bookings Database for further administrative actions
BANKY ALISCO & SONS LIMITED 2010 - 2015
Responsibility: Office Secretary & Customer Services Agent
Customer Services (Conflict Resolution, Sales Returns, Documentation and Cashier duties)
Switch-Board - Call Logs – Response, Feedback & Follow-up
Office Services duties (Documentation Library & Filling, Office Utility Schedules, Office Support
Meeting Appointments and Venue Reservation
External Appointments booking, Tracking and follows-up on behalf of CEO
TRUVALU Nigeria Limited 2008 - 2009
Responsibility: Office Secretary
Switch-Board - Call Logs – Response, Feedback & Follow-up
Office Services duties (Documentation Library & Filling, Office Utility Schedules, Office Support
Meeting Appointments and Venue Reservation
External Appointments booking, Tracking and follows-up on behalf of CEO
Key Performance Area (KPA)
•Travel & Tours Client Desk Clocks average 50 Clients Receivable in a week
•Measurable best customers service - office staff BANKY ALISCO & SONS LIMITED
EDUCATIONAL INSTITUTIONS ATTENDED DATES
Ekiti State University, ADO-Ekiti 2009 - 2015
Flight Solution Travel & Tours, Ikeja 2013
Millennium Secondary School, Agege 2002 – 2008
State Primary School, Agege, Lagos 1997 - 2001
CERTIFICATES OBTAINED
Diploma in Hotel Management – Food & Beverages 2017
Bachelors of Science Degree (B.Sc Banking & Finance) 2015
Basic Air Fares Ticketing and Reservation Course 2013
Basic Aviation Training for Passenger (PSA) 2013
WASC- GCE O’ Levels 2008
Diploma in Desktop Publishing 2008
Additional Skills
E-Marketing:
-Trading and Marketing Items on E-platform (Jiji, Konga etc)
-Product Pricing Analysis & Sourcing on the Internet
Public Relations:
-Public & Group Presentations & Leading
-Group Activities Coordination
Event Management:
-Event Planning & Coordination, Corporate gift Items supplies
-Gifts Items Solicitation, Signatures & Branding, Supplies
References
MR. ADEJOLA BANKOLE
Marketing Manager
Globacom Nigeria Limited
Victoria Island, Lagos
CAPT. OLADEJI FOLAYAN
Safety Manager
OMNIBLU Aviation Limited
Skypower Express Complex,
Domestic-International Airport Link Rd.
Ikeja, Lagos,
www.omniblu.com
Travel 081*-***-****
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