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Customer Service Manager

Location:
Lagos, LA, Nigeria
Posted:
January 22, 2018

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Resume:

Bankole, Oluwatoyin Florence

CONTACT ADDRESS ;**, Adepeju Street, Mangoro, off Lagos Abeokuta Expressway,

E-Mail Address :ac344w@r.postjobfree.com, Tel: 080*-***-****

OTHER BIO DATA

Date of birth : 29th May, 1992

Birth Place : Lagos, Nigeria

Sex : Female

Religion : Christianity

WORK EXPERIENCE :

SPLENDIDWORLD ENTERPRISES 2016 – DATE

Responsibility: Design, Interior Decoration & Marketing

Corporate Clothing Design and Marketing

Trading and Marketing Items on E-platform (Jiji, Konga etc)

Product Pricing Analysis & Sourcing on the Internet

HEMMINGWAYS SAFARIS AFRICA (International Tours, Resorts & Travel Agents) 2016 - 2016

Responsibility: Customer Care / Receivable & Tele-Booking Agent

Travel Ticketing and Reservation, Airline Travel Consultation

Switch-Board - Call Logs – Response, Feedback & Follow-up

Customer Services – Appointment Schedule, Marketing and Prospect Follow-ups

Build Customer Bookings Database for further administrative actions

BANKY ALISCO & SONS LIMITED 2010 - 2015

Responsibility: Office Secretary & Customer Services Agent

Customer Services (Conflict Resolution, Sales Returns, Documentation and Cashier duties)

Switch-Board - Call Logs – Response, Feedback & Follow-up

Office Services duties (Documentation Library & Filling, Office Utility Schedules, Office Support

Meeting Appointments and Venue Reservation

External Appointments booking, Tracking and follows-up on behalf of CEO

TRUVALU Nigeria Limited 2008 - 2009

Responsibility: Office Secretary

Switch-Board - Call Logs – Response, Feedback & Follow-up

Office Services duties (Documentation Library & Filling, Office Utility Schedules, Office Support

Meeting Appointments and Venue Reservation

External Appointments booking, Tracking and follows-up on behalf of CEO

Key Performance Area (KPA)

•Travel & Tours Client Desk Clocks average 50 Clients Receivable in a week

•Measurable best customers service - office staff BANKY ALISCO & SONS LIMITED

EDUCATIONAL INSTITUTIONS ATTENDED DATES

Ekiti State University, ADO-Ekiti 2009 - 2015

Flight Solution Travel & Tours, Ikeja 2013

Millennium Secondary School, Agege 2002 – 2008

State Primary School, Agege, Lagos 1997 - 2001

CERTIFICATES OBTAINED

Diploma in Hotel Management – Food & Beverages 2017

Bachelors of Science Degree (B.Sc Banking & Finance) 2015

Basic Air Fares Ticketing and Reservation Course 2013

Basic Aviation Training for Passenger (PSA) 2013

WASC- GCE O’ Levels 2008

Diploma in Desktop Publishing 2008

Additional Skills

E-Marketing:

-Trading and Marketing Items on E-platform (Jiji, Konga etc)

-Product Pricing Analysis & Sourcing on the Internet

Public Relations:

-Public & Group Presentations & Leading

-Group Activities Coordination

Event Management:

-Event Planning & Coordination, Corporate gift Items supplies

-Gifts Items Solicitation, Signatures & Branding, Supplies

References

MR. ADEJOLA BANKOLE

Marketing Manager

Globacom Nigeria Limited

Victoria Island, Lagos

090*-***-****

CAPT. OLADEJI FOLAYAN

Safety Manager

OMNIBLU Aviation Limited

Skypower Express Complex,

Domestic-International Airport Link Rd.

Ikeja, Lagos,

www.omniblu.com

Travel 081*-***-****



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