Customer Service Human Resource

Professional Summary

Skills

Work History

K C

• Cell: 386-***-**** • ****.********@*****.***

I'm a career Customer Service Professional who goes above and beyond basic administrative tasks and takes on multiple projects at once. My past responsibilities include Office Administration, Human Resource Management and Receptionist with time recently spent in the food/beverage area. I believe the culmination of my experience, along with my proven results, will make me an asset to your company. Customer Service Oriented

Time Management

Strong leadership background

MS Word, Excel, Power Point

proficient

Human Resource laws knowledge

Multi-line receptionist skills

Billing/invoicing/Accounts Payable

Collaborative/Teambuilding

Payroll Invoice processing

Compensation and benefits

Excellent communication skills

Extensive cash-handling experience

Bartender/Server, 06/2016 to 08/2017

High Rocks Restaurant & Lounge – Gladstone, Oregon, United States Designated trainer for new employees

Write restaurant front-of-house schedules

Lead Bartender responsible for daily opening procedures Cash Handling/POS

Serving customers, covering restaurant tables as a server Compliance in all Oregon Liquor Control, Oregon Foodhandling/Department of Health and Oregon Lottery guidelines and standards Office Administrator/Receptionist/Billing Specialist, 03/2012 to 05/2016 Coast Aluminum and Architectural – Portland, Oregon, United States Oversee daily billing/invoice process of two branches, 300+ orders daily Answer fast-paced multi-line phone system, directing over 10 calls per minute on average

Scanning, filing, retaining paperwork

Branch contact for customer invoice issues

Writing/researching material return documents

Scanning customer credentials

Bartender, 04/2009 to 03/2012

New 715 Inn – Portland, Oregon, United States

Education

Accomplishments

Certifications

Recruit/train new employees

Serve customers

Open/close bar

Cash handling

Assist Oregon Lottery customers

Compliant with state lottery guidelines

Maintain high cleaning standards for interior/exterior of bar Manage/maintain stockroom and bar inventory

HR Manager/Store Administrator, 05/1989 to 12/2008 Nordstrom Downtown Portland – Portland, Oregon, United States Direct support to Store Manager

Written and verbal communication

Invoicing/AP

Accounting/remittance of monthly store expenses

Planned and coordinated logistics and materials for board meetings, committee meetings, staff events and created elite customer store experiences Ordered and distributed office supplies while adhering to a fixed office budget Coordinated visitors, including VIPs, vendors, delivery personnel and interview candidates. Point of contact for community organizations and downtown business partners/neighbors including Downtown Retail Counsel, Travel Portland, Portland Business Alliance and managed all charitable requests

Compiling of information and data to write reviews for department managers General office duties including phones, typing and data entry High School Diploma:

Ulysses S. Grant High School - Portland

Jean Machine Manager of The Year

Nordstrom Oregon Region Support Team of the Year

Nordstrom Oregon Regional Human Resource Cup Winner Nordstrom President's Cup Winner

Five-time Nordstrom Customer Service All Star recipient United Way Campaign Spirit Award

National Career Readiness Certificate

CPR Certified

Continuing Nordstrom Education Program

Oregon Notary Public

Oregon Food Handlers Card

Oregon Liquor Control Commission Servers License

Oregon Lottery Compliance Training

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