Customer Service Human Resources
Resume:
Diana Rechichi-Gjorevska ****@******.***
PROFILE
* A people oriented, passionate and accomplished language specialist with 15+ years experience in Customer Service/ Human Resources / School Administration as well as in the classroom
* A proven calm and light-hearted problem solver with excellent communication skills experienced in serving diverse groups and communities while remaining mindful and sensitive to cultures, religions and linguistic needs
* Creator-contributor to classroom content and course curriculum at all levels. Expertise in delivery of needs analysis and interpretation of language assessment by way of in depth knowledge of CLB/CEFR levels and IELTS scores
* Ready for the next challenge in order to keep skills fresh. EXPERIENCE
ACADEMIC DIRECTOR - ASTON SCHOOL TORONTO CANADA DEC 2012–PRESENT HEAD TRAINER, TEFL INTERNATIONAL, FLORENCE ITALY FEB 2008 OCT 2012
* taught internationally recognized 120 hour TESOL Training Programme 12 times/year, modelled CMT/ PPP lessons, organized, observed and held constructive feedback sessions with trainees regarding practice teaching modules, moderated each trainee portfolio.
* assisted in job placement in Europe and Asia for trainees after successful completion of course.
* initiated and implemented GRAMMAR BOOT CAMP for new teachers, taught finer points of understanding and teaching grammar, phonology, classroom management and totally revamped the curriculum which is still being used today
* led monthly Course Moderation meetings where full reports and final grades were discussed with and delivered to Head Office.
EFL TEACHER, VARIOUS, ITALY 2000-2012
* carried out tailored lessons at various schools and businesses for different contracts and individuals, all levels, ages, (mostly working adults but some young learners) Locations included but not limited to: Telecom Italia, Italian Railways, InLingua School, POLIMODA, Studio Cirri, PRADA, Banca Toscana, Banca Nazionale di Lavoro, Boehringer Ingelheim
* weekly staff scheduling/yearly
budgeting for department
* new staff selection, orientation
training and ongoing goal
setting
* new student orientation,
assessment, placement and
course planning
* problem solving for student/
clients and staff
* student counselling
(professional and personal)
* special workshops for students
and staff including PD Days 2x
per year
INDUSTRY SPECIFIC EDUCATION
2015 - ONTESOL 250 Hour Diploma complete with
20 hour Observed Practicum approved by TESL
Canada
1999 - CELTA Certificate in English Language
Teaching for Adults administered by International
House Rome, Italy approved and moderated by
Cambridge University, UK
References willingly shared upon request
LANGUAGES Italian: fluent Spanish and French: low
intermediate
Macedonian: beginner
SKILLS Windows
Apple IOS
Comfortable with technology and
social media
Leadership
Time Management
Prioritizing
Initiative
Multitasking
Contact this candidate