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Customer Service Human Resources

Location:
Toronto, Ontario, Canada
Posted:
January 22, 2018

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Resume:

Diana Rechichi-Gjorevska ac3445@r.postjobfree.com

416-***-****

** ****** ******, *******

PROFILE

* A people oriented, passionate and accomplished language specialist with 15+ years experience in Customer Service/ Human Resources / School Administration as well as in the classroom

* A proven calm and light-hearted problem solver with excellent communication skills experienced in serving diverse groups and communities while remaining mindful and sensitive to cultures, religions and linguistic needs

* Creator-contributor to classroom content and course curriculum at all levels. Expertise in delivery of needs analysis and interpretation of language assessment by way of in depth knowledge of CLB/CEFR levels and IELTS scores

* Ready for the next challenge in order to keep skills fresh. EXPERIENCE

ACADEMIC DIRECTOR - ASTON SCHOOL TORONTO CANADA DEC 2012–PRESENT HEAD TRAINER, TEFL INTERNATIONAL, FLORENCE ITALY FEB 2008 OCT 2012

* taught internationally recognized 120 hour TESOL Training Programme 12 times/year, modelled CMT/ PPP lessons, organized, observed and held constructive feedback sessions with trainees regarding practice teaching modules, moderated each trainee portfolio.

* assisted in job placement in Europe and Asia for trainees after successful completion of course.

* initiated and implemented GRAMMAR BOOT CAMP for new teachers, taught finer points of understanding and teaching grammar, phonology, classroom management and totally revamped the curriculum which is still being used today

* led monthly Course Moderation meetings where full reports and final grades were discussed with and delivered to Head Office.

EFL TEACHER, VARIOUS, ITALY 2000-2012

* carried out tailored lessons at various schools and businesses for different contracts and individuals, all levels, ages, (mostly working adults but some young learners) Locations included but not limited to: Telecom Italia, Italian Railways, InLingua School, POLIMODA, Studio Cirri, PRADA, Banca Toscana, Banca Nazionale di Lavoro, Boehringer Ingelheim

* weekly staff scheduling/yearly

budgeting for department

* new staff selection, orientation

training and ongoing goal

setting

* new student orientation,

assessment, placement and

course planning

* problem solving for student/

clients and staff

* student counselling

(professional and personal)

* special workshops for students

and staff including PD Days 2x

per year

INDUSTRY SPECIFIC EDUCATION

2015 - ONTESOL 250 Hour Diploma complete with

20 hour Observed Practicum approved by TESL

Canada

1999 - CELTA Certificate in English Language

Teaching for Adults administered by International

House Rome, Italy approved and moderated by

Cambridge University, UK

References willingly shared upon request

LANGUAGES Italian: fluent Spanish and French: low

intermediate

Macedonian: beginner

SKILLS Windows

Apple IOS

Comfortable with technology and

social media

Leadership

Time Management

Prioritizing

Initiative

Multitasking



Contact this candidate