Customer Service Sales

Magdalena Salinas

**** ********* ****** *******, ***** 78415

Email: **************@*****.***

Cell: 361-***-****

Professional Summary

Highly focused and dependable with an excellent customer service and office management record. Adept at handling multiple customer request and customer concerns with utmost professionalism and courtesy. Great in strong problem solving and critical thinking abilities. Able to work well with immediate staff personnel, supervisors, managers and executive team within the company.

Qualification Skills

Excellent understanding of company policies and procedures.

Strong written and oral communication skills.

Proficient with computer programs, all Microsoft Products such as Word, Excel, Outlook Mail, PowerPoint and 10-key adding machines.

Good customer service skills.

Bilingual (Fluent in English and Spanish).

Experience

Sales Executive/Accounts Payable 11/03/14 - Present

Roadrunner Delivery Services Corpus Christi, Texas

Responsible for monitoring company accounts receivable activity.

Ensure all customer complaints and issues are handled with high professional courtesy.

Provided customer assistance pertaining to invoicing, logistics and other inquiries.

Ensure all staff personnel adhere to company policies and procedures.

Prepare and issue work schedules, deadlines and duty assignments to administrative staff and delivery drivers.

Ensured due diligence procedures are followed by personnel regarding safety policies.

Sr. Assistant Store Manager 01/13/14 - 10/31/14

Bealls Department Store Corpus Christi, Texas

Provide disciplined leadership to all team members while setting clear expectations.

Assisted with payroll information by collecting time and attendance records.

Helped with training and mentoring of new hires.

Maintained communication and leadership with store associates, district and regional managers.

Scheduled interviews, meetings, training for all new employees.

Dealt with employee requests regarding human resources issues, rules, and regulations.

Properly handled complaints and grievance procedures.

Substitute/Paraprofessional Special Ed. Unit 05/04/09 - 12/18/13

Corpus Christi Independent School District Corpus Christi, Texas

Helped with the implementation of teacher-planned instructions.

Supervised students in group setting.

Responsible for collecting data on student’s performance.

Instrumental in helping students learn how to communicate better, to interact with their peers, and learn the social skills necessary to excel in a class room and real-world setting.

Assisted licensed teachers with the implantation of Special Education Programs.

Ensured that all students were properly following all social and behavior programs.

Sales Associate 01/11/10 - 11/30/12

Bealls Department Store Corpus Christi, Texas

Welcomed customers by greeting them and offering them assistance.

Directed customers by escorting them to suggested items.

Helped customers make selections by building customer confidence, offering suggestions and opinions.

Processed payments by totaling purchases, processing checks, cash, and store or other credit cards.

Ensured all daily sales goals were met.

Office Manager/Executive Assistant 11/03/97 - 12/04/09

The Plumbing Consultant, Inc. Corpus Christi, Texas

Managed all accounts payable and accounts receivable.

Dispatched employees to ensure that technicians are matched to every job.

Monitor performance of staff, review record calls and advise employees to promote sales.

Ensured that all jobs were invoiced and paid out in a timely manner.

Responsible for all bookkeeping and payroll.

Maintained and updated company policies and procedures.

Help with the implementation of training programs for all new hires.

Education

Foy H. Moody High School - 1992

High School Diploma

Training

Paraprofessional Certificate- Educational Services, Austin, Texas

Special Education Certificate- Educational Services, Austin, Texas

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