Technical Support Sap

Mufeezuddin K Muhammed

**** * ******** ***, *** 3, +1-773-***-****

Chicago 60659, IL ********@*****.***

SUMMARY

Business Systems Analyst with over 5 years of experience supporting business solution software and analyzing business operations. Proven record overseeing all the phases of Software Development Life Cycle from analysis and design to implementation and maintenance. Experienced in the use of agile and waterfall approaches and Scrum, Testing systems such as VSTS. Proficient in discussing requirements with clients, proposing solutions, maintaining database, and performing quality assurance. Experienced in leading a team, testing, troubleshooting, problem solving and communicating.

TECHNICAL SKILLS

Programming Languages: C, C++, JAVA, .NET, HTML. XML

Databases: SQL, MySQL, Oracle, SAP HANA

Reporting Languages: Tableau, PHP

ERP: SAP ERP 6.0, SAP HANA, OpenERP

Processes and Methodologies: Agile, Waterfall, Rational Unified Process(RUP), Unified Modelling Language, Data Flow Diagrams, Swim-lane Diagrams, Process Maker

BI and BA Tools: SQL Analysis Service(SAS), SAP Business Objects, MS Excel Pivot Tables, SAP Lumira, SAP GUI

Tools: MS Office Suite, MS Visual Studio, MS Visio, MS Project, Advanced Excel: Pivot Tables

CERTIFICATION

SAP Certified Business Analyst

EXPERIENCE

Business Systems Analyst, Northern Illinois University (Aug 2016 – Present)

Developed Business Requirements Documents after performing the Requirements Gathering for the Functional and Non-Functional Requirements.

Determined Business/Project Needs after collaborating with the project teams to validate the business requirements.

Partnered with cross-functional teams to perform software solution evaluation, system integration within business processes, software implementation and upgrade, interface with other systems, end-user technical support, and software product life-cycle management.

Acted as a Liaison for support of Internal Applications and Engineering.

Designed various UML Structure and Behavior Diagrams including Use Case, Class, Sequence and State Diagrams after evaluating the business requirements.

Implemented both Waterfall and Agile Scrum development methodologies on separate occasions, created user stories, translated requirements/stories into tasks for each sprint/iteration, and estimated development efforts for the tasks.

Developed Decision Trees, Tables and Structured English documents of the system analysis and design.

Worked on continuous improvement with emphasis on business process re-engineering and quality improvement.

Implemented methodologies after business process analysis for process redesigning and process change implementation.

Designed the Swim-lane Diagrams for the various Enterprise Process Flows.

Configured the various SAP ERP 6.0 modules including the MM, PP, SD, FI&CO modules in the SAP Graphical User Interface(GUI).

Implemented and configured the Information Systems(IS) function in SAP. Configured and monitored the interaction among different business process in the SAP ERP Central Component(ECC).

Built an end-to-end BI solution by using various tools such as SQL Server Management Studio, SQL Analysis services(SAS), SAP Business Objects, MS Excel.

Business Development Strategist and Analyst, Discountswale Enterprises (Jan 2015 – July 2016)

Performed elaborate analysis about the firm’s performance financially. Translated the analysis into business strategies after identifying scopes for improvement.

Performed elaborate analysis about the firm’s performance financially. Translated the analysis into business strategies after identifying scopes for improvement.

Formulated strategies to grow the business and attract the clients after the launch of the new services.

Prepared the documents for B2B, B2C, and e-commerce portals for merchandising.

Developed the Business Requirements Documents (BRD).

Partnered with cross functional teams to perform software solution evaluation and system integration within the business processes.

Ensured the alignment of the IT and the development team with the business of the organization

Conducted meetings with various SMB's and Large-Scale Enterprises regarding the potential business partnerships.

Presided over the employee meetings and the employee motivation sessions.

Conducted training sessions for the new recruits in the organization.

Assisted the software and web development team.

Demonstrated progress and functioning of the ongoing projects to the organization's executive board.

Discussed with the executive board and initiated marketing and management strategies for the organization.

Participated in the various phases of the SDLC: Requirements Gathering, Design, Analysis and Code Development.

Developed full-fledged dynamic e-commerce website for an Apparel Store using the ASP .NET language.

Prepared the Business Requirements Document (BRD) after interacting with the stakeholders and performing the stakeholder analysis by developing a Priority Chart.

Developed various UML Diagrams including use-case diagrams, state diagrams and class diagrams and activity diagram.

Used Bootstrap CSS and HTML for the front-end UI designing and layout. Utilized responsive web-design to support usability in desktop, mobile and tablet environments.

Created multiple access levels for the different types of users.

Extensively deployed various sessions variables for the different webpages and windows in the web based application.

Designed and developed the web based application by to automatically generate constants by reading and parsing XML source files.

Developed Stored Procedures for the various filters in the e-commerce website using the SQL Server which was the back-end database for the website.

Modified the existing queries and wrote new queries to improve the retrieval time for the data from the database.

Crafted and reviewed various business documents including the SRS, BRD, Use Case Specifications, FSD, SDS, Data Mapping Document, Requirement Traceability Matrix (RTM) and Testing documents.

Studied the strategic Impact of technology decisions in the e-commerce marketplace.

Used the Visual Studio Tracking System to track the progress of the projects and gain team insights.

Participated in the daily SCRUM meetings and presided over some of them.

Software Developer, Osmania University (Jan 2015 – Aug 2015)

Participated in the various phases of the SDLC including planning, analysis, design and implementation.

Developed a web based application to uniformly embed a message in the JPEG image for secure transmission over the internet.

Developed various UML diagrams including use case diagrams, sequence and state diagrams.

Implemented the waterfall development methodology.

Prepared the BRD and documented the entire work for the project according to the industry norms.

EDUCATION

Northern Illinois University, Dekalb, IL

Masters of Science, Management of Information Systems

Osmania University, Hyderabad, India

Bachelor of Engineering, Information Technology

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