Customer Service Administrative Assistant

Carmel Valderrama

***** **** **** *****, ********, CA. 92373 Cell: 619-***-****

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Professional Profile

** ***** ** ************ ********** in administrative positions. Organized, efficient, and precise with strong communications skills. Able to coordinate multiple projects simultaneously and meet deadlines under pressure. Outstanding record of flexibility and adaptability to any assignment.

Certificate in Accounting, Insurance, Banking/Financial Services, and Office/Administrative Support

Skilled in MS Word, Excel, Outlook, Great Plains, O’Neil systems

Office skills with attention to detail

Typing Certificate

Team player; Professional and Loyal

Professional Experience:

Corodata Records Management Inc., Poway CA 2012-2017 Collections Specialist/ Accounting

Responsible for monitoring and maintaining assigned accounts. Duties include reaching out to customers on collection payments for overdue bills or other payments. Act as the liaison between creditors and customers and manage overdue accounts. Customer calls, account adjustments, balance write-offs. Customer reconciliations and processing credit memos. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. AD&D Drywall Inc., San Diego, CA 2006-2012

Customer Service/Bookkeeping

Dealt with invoices, servicing book of business and sales. Provided administrative and clerical assistance.

Provided quality service to both customers and employer. Mental Health Systems Inc., San Diego, CA 2004-2006 Administrative Assistant

Composed correspondence and scheduled appointments. Re-organized office files to improve office efficiency. Coordinated office travel and special events.

Worked one on one with clients and dealt with clients' probation officers. Drug tested clients as needed.

Prepared billing.