Customer Service Management

Melissa Foley

703-***-**** ~************@*****.*** ~ *******.*****@***********.***

https://www.linkedin.com/in/melissalentofoley/

Education

University of Michigan, Ann Arbor MI

BA Political Science – Emphasis on World Politics & Political Theory

School of Languages, Arts, & Sciences, April 2001

Trinity Washington University, Washington DC

MSA Human Resources Management - Program Management for Government (PMG)

Professional Certification in Program Management, the Project Management Institute (PMI)

The School of Business and Graduate Studies, May 2007

Professional Experience

PRĪVĀTUS Human Capital Management (formerly Moore Solutions Group, LLC) May 2016 – Present

Lead Recruiter - National Client RPO Solutions & Talent Marketing Team

Responsible for recruiting confidential, hard to fill executive-level positions for North American region.

Develops a personalized, high-touch recruiting process and serves as the strategic partner in candidate development for all open roles. This includes working directly with the client national mobility, executive staff, compensation teams and key senior stakeholders to communicate, negotiate, and quickly close complex multi-faceted candidate offers.

Acts as the lead corporate ambassador for all clients, ensuring the requisition recruitment lifecycle experience exceeds both client and candidate expectations, keeping all parties engaged and informed daily of requisition progress and status.

Reports to Hiring Managers and Senior Leadership bi-weekly the networking, candidate engagement, sourcing, screening, engagement, on-boarding, corporate training, and weekly required recruiting team metrics.

MetLife - Randstad Sourceright June 2015 – December 2015

SIFI (Securities Information Financial Industry) RPO Recruiter

Developed recruiting strategies designed to identify qualified candidates through various recruiting tools.

Matched candidates' strengths with clients' requirements by evaluating, screening, and interviewing candidates.

Negotiated wages, terms and conditions of employment with candidates, and gained a commitment from candidates for current and future job requirements.

Managed contract employees while on assignment. Reviewed and investigated contractor related problems, and administered performance counseling, coaching, and disciplinary measures when necessary.

Worked with my professional network to identify top accounts, target skill sets, key market segments, and assess clients' staffing requirements.

GE Capital July 2013 - June 2015

Senior Antares Recruiter (Private Equity Arm of CPPIB Credit Investments Inc.)

Sole Recruiter responsible for supporting the 6 Antares Offices Nationwide. Positions were highly specialized focusing on leveraged buyouts, recapitalization, and restructuring finance capital to middle market equity sponsors.

Utilized professional network for referrals and sourcing qualified Class A candidates, continuously updating Brass Ring, Taleo, & Bull Horn Reach Applicant Tracking Systems to ensure an audit trail of all candidate communication at every stage of the recruitment process.

Drive recruitment teams in the execution of diversity compliance with legal and client regulations during identification and screening process (OFCCP requirements).

EMC Federal Systems July 2010-July 2013

Senior DoD/Intel Recruiter

Interviewed prospective federal candidates and educated candidates on the EMC Federal process, submitted qualified candidates with appropriate security clearance and career paths to open job requirements in a time sensitive manner.

Developed and implemented diverse sourcing strategies, including referral generation, position postings, direct sourcing, and networking to build a pool of local candidates.

Partnered with Federal Hiring Managers, business leaders, and HR to develop strong relationships and hired for Oconus and Conus positions, specifically Army Sustainment Command Integrated Material Management Operations Systems (ASC-IMMOS) /Army War Jobs.

Booz Allen Hamilton 2009-2010

Corporate Recruiter - Talent Delivery

Fostered a collaborative team environment and a strong service oriented culture that ensured the delivery of efficient, effective, quality driven service to internal customers and meet customer service levels agreements.

Set benchmarks, metrics, and have a full understanding of how to prioritize to hit all customer SLAs.

Responsible for demonstrating an ability to prioritize my time, demonstrate pushback, and work under a sense of urgency.

Created and reviewed requisitions and job descriptions, conducts reference checks, develops and delivers competitive employment offers.

Presented job opportunities to qualified candidates and negotiating contract terms, prepared candidates for the client interview process and conducted skills testing, office interviews, reference checks and background investigations.

Robert Half International 2005-2009

Full Lifecycle Recruiter

Matched candidates' strengths with clients' requirements by evaluating, screening, and interviewing candidates.

Negotiated wages, terms and conditions of employment with candidates, and gained a commitment from candidates for current and future job requirements.

Managed contract employees while on assignment. Reviewed and investigated contractor related problems, and administered performance counseling, coaching, and disciplinary measures when necessary.

Worked with my professional network to identify top accounts, target skill sets, key market segments, and assess clients' staffing requirements.

Maintained relationships with industry contacts to provide exemplary customer service, gain industry knowledge, and obtain referrals and sales leads.

Applicant Tracking Systems (ATS)

Avature, Brass Ring, eRecruit, Virtual Edge, Taleo, Brassring, Microsystems, iCIMS, Bullhorn, Greenhouse, Kronos, ADP, CornerStone, Intuit QuickBase, JobDiva, Jobvite, Lawson, Linkedin

MaxHire, Oracle, PC Recruiter, Silkroad

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