Customer Service Software
Resume:
JEFFREY R. NABAS
*** ********** **.. *********, **. 94513
Email: *******@*****.***
PROFILE
Highly motivated, reliable, confident individual committed to continual personal growth and high professional standards.
SUMMARY OF QUALIFICATIONS
Excellent computer skills; knowledge of hardware, software, networking media, and how they are implemented in a LAN/WAN.
Effective communication skills; interacts well with a wide range of people from diverse backgrounds and economic levels; able to deal patiently with difficult people. Provides a high level of customer service support.
Demonstrated problem solver with excellent troubleshooting skills. Able to quickly and accurately diagnose problems and provide effective solutions with an ability to utilize available resources.
Effective working independently as well as contributing to a team effort; flexible under changing situations; deals well with unexpected or critical events.
Strong organizational skills; Able to establish effective priorities among competing requirements; maintains accurate records.
PROFESSIONAL EXPERIENCE
Systems Administrator
Amick Brown, (Contractor for AT&T), San Ramon, California May/2013-Jan/2017
Works with a team to support all hardware installation and maintenance for AT&T’s lab in San Ramon. This includes rack mounting, wiring and cabling of all hardware throughout the lab.
Responsibilities include:
Daily walkthroughs of the lab to catch any hardware error, bad drives, power supply failures, warning light errors, whatever it may be so the error can be identified and corrected before it causes a major problem.
Map and plan installation of hardware in order to keep each individual project grouped properly. This effort reduces the time and money spent by reducing the amount of wiring/cabling needed, number of hops to get from one end of the lab to the other and makes it much easier when it comes to trouble shooting, installation and removal of any given project.
Configuration or remote access (ILO IP’s and passwords) to sans, servers, etc. upon their installation and if needed, configure RAID and MS OS installs as well as creating MOP’s for these procedures.
Work with vendors coordinating and monitoring warranties, part replacement installation and repairs.
Maintain inventory of consumables (Fiber, copper cable, etc.) and replace as necessary.
JEFFREY R. NABAS
2580 Camelback Rd. Brentwood, CA. 94513
925 / 219 - 2335
Email: *******@*****.***
IS Director
ICOM Mechanical, San Jose, California Feb/2001-March/2013
Lone IT support/manager for approximately 250 end users, both in office and remote support for job sites throughout the silicon valley.
Support included LAN/WAN network support/troubleshooting/configuration of Windows 98, Windows XP, Windows Server 2000/2003 O.S. and any software related end user problems with MS Office 2000 – 2010 and other vendor specific software.
Administration of MS Exchange 5.5 and 2000 server, MS Windows 2000 DNS/DHCP Server, Windows 2003 Web Server, MS Windows 2000 Print Server, Voicemail Server, Backup Server, PBX system, and Watchguard Firebox x700 firewall.
Responsibilities included creating/maintaining daily backups of all servers using Seagate Backup Exec software. Administration/monitoring of the firewall. Administration/monitoring of the accounting server running Timberline software on a MS Windows 2003 Server OS. Administration/monitoring of the Estimating server running TradePower Estimaion software on a MS Windows 2003 server. Creating, administrating and maintaining several MS Access 2003/2010 databases for end users. Installation of all hardware and software. Trouble shooting all hardware and software problems on a daily basis for the end users.
Cross-connecting, installing phones and phone/data wiring throughout the building.
Managing, maintaining and troubleshooting any problems on several RICOH copy machines throughout the building.
Maintaining all IT service contracts and dealing with vendors on a daily basis for all ordering and troubleshooting of anything IT related.
Systems Administrator
Intel Corporation, Santa Clara, California Apr/2000-Dec/2001
Provided on site support for approximately 100 end users, as well as phone/remote helpdesk support for several Intel sites on the West Coast.
Support included LAN/WAN network support of Windows 95, Windows NT 4.0 and Windows 2000 O.S.
Administered voicemail server running CallXpress software running Windows NT 4.0 Server, and fax server using RightFax software running Windows 2000 Advanced Server.
Responsibilities included creating/maintaining daily backups of all servers using Seagate Backup Exec software and Arcserve 6.0 software, keeping daily logs and coordinating offsite pickup and storage of backup tapes.
Use of Symantec Norton Ghost software to create and image PC’s for users.
Basic programming of a Meridian Max PBX system to program phones for users.
Cross-connecting phone and data wiring throughout the building.
Ordering of T1/ISDN lines.
Implemented and administered the use of a Polycom Viewstation 512mp for video conferencing throughout Intel worldwide.
JEFFREY R. NABAS
2580 Camelback Rd. Brentwood, CA. 94513
925 / 219 - 2335
Email: *******@*****.***
EDUCATION
Computer Network Administration 1999-2000
Silicon Valley College, Fremont California
Advertising 1990-1992
California State University, San Jose, San Jose, California
Graphic Communications 1988-1990
California Polytechnic, San Luis Obispo, California
General Education 1987-1988
Chabot College, Livermore, California
CERTIFICATIONS
Dell Certified Technician for Optiplex Systems
Dell Certified Technician for Latitude Systems
MCP Microsoft Networking Essentials
MCP Win NT Workstation 4.0
A+ Certified
References Available Upon Request
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