Danielle Joy Roth

** *********** **

The Woodlands, TX 77385

936-***-**** cell

ac3424@r.postjobfree.com

Areas of Expertise

§Exports and Imports

§Sea freight

§Airfreight

§Domestic Freight

§Overseas Delivery

§Shipment Quoting and Pricing

§Breakbulk

§LCL shipments (Less Than Container Load)

§LTL Shipments (Less Than Truck Load)

§Vessel Chartering

§Odd and Oversized Cargo

§AES and Customs Filing

§Filing AMS on all Imports

§Ocean Freight Rate Filings

§Over The Road Permit Moves

§Hazardous Document Creation

§International Shipping Document Creation

Relevant Experience

October 2016 to April 2017

Schlumberger

Logistics Control Tower Technician

Create bills of lading for all domestic moves

Work with multiple Frack crews to fulfill needed items and chemicals to complete jobs to client satisfaction

Coordinated rig relocations

Arranged sand truck arrival schedules

Worked with shipping partners to provide timely service

Worked with internal departments to expedite equipment moves

Dispatched company trucks to rig locations

Coordinated and prioritized deliveries with multiple stops for most efficient delivery

Trained new employees

April 2013 to January 2016

Gateway Logistics

Logistics Coordinator

Taking ownership of each job from start to finish, working hand in hand with colleagues and vendors to finish the move within time and budget constraints, all the while making sure the service provided was 110% to the customer’s satisfaction.

Worked with shipping partners and upper management to arrange an optimal movement plan and checking with partners daily to personally verify that our shipment was running smoothly, and was on schedule for the quoted delivery time.

Updating shipping partner and my customer of the shipment’s movement milestones, and advising on any ETA updates.

Leading and guiding my team to work as one well oiled machine to make sure management, our customers, and our partner’s expectations are exceeded.

Create Bills of lading for both ocean and domestic shipments.

Create airway bills for air shipments.

Create hazardous declarations for all hazardous material shipments.

Create shipping documents, such as commercial invoices and packing lists, for all shipments,

Verify for each shipment if any special paperwork is needed by the importing country, such as legalized documents, or a cargo tracking note.

File AES for each shipment.

Worked with vendors and suppliers to negotiate pricing in order to stay completive, and to stay within management’s profitability expectations.

Created monthly KPI report (Key Performance Indicator report)

Created the weekly container report, so that our warehouse knew what to expect and we could staff accordingly

May 2011 to November 2011

Africa CTN

Customer Service Representative

Handle all customer phone calls

Make sure invoices are correct

Do payroll for a small office of five

Process payments

Process mail

Prepare documents for shipping

Resolve any and all customer complaints

Provide A+ customer service

July 2010 to April 2011

Midsouth Bank

Bank Teller

Assist customers with transactions

Balance cash drawer daily

Identify sales opportunities

Comply with bank policies and procedures

Provide excellent customer service

December 2008 to February 2010

Wachovia Bank

Teller Manager

Assisted customers with transactions

Balanced my cash drawer daily

Assisted with monthly audits

Sold accounts to customers

Completed monthly risk mitigation

Coached new tellers

Set up incentive programs for tellers

Raised sales on the teller side by 39%

Did monthly risk mitigation

Ordered cash weekly

Handle all written and verbal corrections

February 2006 to May 2006

Ajilon Office

Production Customer Service

Imaged all documents

Met daily production goals

Answered phones

Met daily, and monthly deadlines

Worked to improve and implement production goals

November 2002 to August 2005

Fidelity Information Services

Customer Service Manager

Assisted in dispatch and proofing, where I thrived working under pressure.

Experienced in running cash letters, where being detailed oriented was required.

Always worked as a team player, helping other departments whenever called upon to do so.

Trained new employees

Worked to improve customer satisfaction.

Reconciled accounts daily.

Enter all checks into the system and balance to the penny.

Did yearly performance reviews.

Worked to reduce costs.

Handled both written and verbal disciplinary actions

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