Customer Service Data Entry
Resume:
Dencia R. Brown
Wichita, Kansas 67216
Objective
Data Entry/Customer Service accomplished at transposing large amounts of data with accuracy and speed. Highly organized and detail-oriented.
Skills
Word processing•[50+] WPM typing speed
Accurate and detailed
Professional and mature
Articulate and well-spoken
Flexible
Maintains confidentiality
Independent worker
Works well under pressure
Dedicated team player
Extensive vocabulary
Medical terminology
Education
Concorde Career College
08/2008
Associates Degree in Applied Science – Respiratory Therapy
Experience
Data Entry Specialist
Iron Mountain
6/2017 – 12/2017
Listing medical records for storage. Moving boxes and pallets of records. Loading and unloading trucks. Scanning and transferring medical files for hospitals.
Customer Service Rep
Deluxe Corp
01/2017 – 4/2017
Taking inbound call for rewards programs (Cities and Verizon) explaining how the program works assisting with password reset and customer orders.
Data Entry Operator
Mindlance
08/2016-11/2016
Entering patient information for drug testing
Customer Service Rep
Lincare/Med4Home
05/2016 - 07/2016
Taking inbound calls from patients who test their INR at home on meters that are provided by the company and the results are reported to patient's doctor. Placing supply orders for patients. Calling doctor's office with critical values of patients results.
Customer Service Rep
UPS
09/2015 - 04/2016
Taking inbound calls from UPS employees to set up FMLA and STD leaves. Indexing incoming faxes, reviewing documents and approving leaves of absences
Data Entry Clerk
Grafton Staffing - Ceva Animal Health
10/2013 – 02/2015
Entering cases from one data base to another for pet pharmaceutical company.
Customer Service/Data Entry Clerk
Allied Global Services
06/2013–10/2013
Inbound and outbound calls for Insurance medical exams. Set up exams time, cancellations, and rescheduled appointments.
Respiratory Therapist
North Kansas City Hospital
01/2009-06/2012
Aiding Patients with respiratory problems such as breathing treatments and education, setting up ventilators and BiPAP machines, assisting in Emergency Room with trauma patients transportation to ICU, OR, X-ray, MRI or patients rooms. Keeping updated online patient records of progress and assisting Doctor with ongoing patient care, drawing blood samples and pulmonary function testing.
Respiratory Therapist
Providence Medical Center
08/2008-02/2012
Aiding Patients with respiratory problems such as breathing treatments and education, setting up ventilators and BiPAP machines, assisting in Emergency Room with trauma patients transportation to ICU, OR, X-ray, MRI or patients rooms. Keeping updated online patient records of progress and assisting Doctor with ongoing patient care, drawing blood samples and pulmonary function testing.
Underwriting Assistant II
QBE Insurance
03/2001-11/2006
•Scanned documentation and entered into the database.
•Obtained scanned records and uploaded them into the database.
•Entered numerical data into databases in a timely and accurate manner.
•Organized forms, made photocopies, filed records and prepared correspondence and reports.
•Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
Data Entry Clerk/Customer Service
Grafton Staffing
01/1996-03/2001
•Entered numerical data into databases in a timely and accurate manner.
•Scanned documentation and entered into the database.
•Obtained scanned records and uploaded them into the database.
•Produced monthly reports using advanced Excel spreadsheet functions.
•Organized forms, made photocopies, filed records and prepared correspondence and reports.
•Added new material to file records and created new records.
•Reviewed and updated client correspondence files and scheduling database.
•Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
•Compiled quarterly budget reports, financial spreadsheets and organizational charts to improve office organization.
•Assisted with receptionist duties, file organization and research and development
References
Available upon requests
Contact this candidate