Dencia R. Brown

**** * ******* **

Wichita, Kansas 67216

913-***-****

Objective

Data Entry/Customer Service accomplished at transposing large amounts of data with accuracy and speed. Highly organized and detail-oriented.

Skills

Word processing•[50+] WPM typing speed

Accurate and detailed

Professional and mature

Articulate and well-spoken

Flexible

Maintains confidentiality

Independent worker

Works well under pressure

Dedicated team player

Extensive vocabulary

Medical terminology

Education

Concorde Career College

08/2008

Associates Degree in Applied Science – Respiratory Therapy

Experience

Data Entry Specialist

Iron Mountain

6/2017 – 12/2017

Listing medical records for storage. Moving boxes and pallets of records. Loading and unloading trucks. Scanning and transferring medical files for hospitals.

Customer Service Rep

Deluxe Corp

01/2017 – 4/2017

Taking inbound call for rewards programs (Cities and Verizon) explaining how the program works assisting with password reset and customer orders.

Data Entry Operator

Mindlance

08/2016-11/2016

Entering patient information for drug testing

Customer Service Rep

Lincare/Med4Home

05/2016 - 07/2016

Taking inbound calls from patients who test their INR at home on meters that are provided by the company and the results are reported to patient's doctor. Placing supply orders for patients. Calling doctor's office with critical values of patients results.

Customer Service Rep

UPS

09/2015 - 04/2016

Taking inbound calls from UPS employees to set up FMLA and STD leaves. Indexing incoming faxes, reviewing documents and approving leaves of absences

Data Entry Clerk

Grafton Staffing - Ceva Animal Health

10/2013 – 02/2015

Entering cases from one data base to another for pet pharmaceutical company.

Customer Service/Data Entry Clerk

Allied Global Services

06/2013–10/2013

Inbound and outbound calls for Insurance medical exams. Set up exams time, cancellations, and rescheduled appointments.

Respiratory Therapist

North Kansas City Hospital

01/2009-06/2012

Aiding Patients with respiratory problems such as breathing treatments and education, setting up ventilators and BiPAP machines, assisting in Emergency Room with trauma patients transportation to ICU, OR, X-ray, MRI or patients rooms. Keeping updated online patient records of progress and assisting Doctor with ongoing patient care, drawing blood samples and pulmonary function testing.

Respiratory Therapist

Providence Medical Center

08/2008-02/2012

Aiding Patients with respiratory problems such as breathing treatments and education, setting up ventilators and BiPAP machines, assisting in Emergency Room with trauma patients transportation to ICU, OR, X-ray, MRI or patients rooms. Keeping updated online patient records of progress and assisting Doctor with ongoing patient care, drawing blood samples and pulmonary function testing.

Underwriting Assistant II

QBE Insurance

03/2001-11/2006

•Scanned documentation and entered into the database.

•Obtained scanned records and uploaded them into the database.

•Entered numerical data into databases in a timely and accurate manner.

•Organized forms, made photocopies, filed records and prepared correspondence and reports.

•Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.

Data Entry Clerk/Customer Service

Grafton Staffing

01/1996-03/2001

•Entered numerical data into databases in a timely and accurate manner.

•Scanned documentation and entered into the database.

•Obtained scanned records and uploaded them into the database.

•Produced monthly reports using advanced Excel spreadsheet functions.

•Organized forms, made photocopies, filed records and prepared correspondence and reports.

•Added new material to file records and created new records.

•Reviewed and updated client correspondence files and scheduling database.

•Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.

•Compiled quarterly budget reports, financial spreadsheets and organizational charts to improve office organization.

•Assisted with receptionist duties, file organization and research and development

References

Available upon requests

Contact this candidate