Customer Service Technician

John R. Kellogg

Phone: 570-***-**** Email: ***********@*******.***

Address: ** ****** ******, ******-*****, PA 18702

Summary of Qualifications

Detail-oriented, dedicated, and highly qualified Maintenance Technician / Manager with expertise in diagnosing, repairing, and ensuring the reliability of various equipment and associated systems in industrial settings while leading personnel through daily operations. Extensive electrical, mechanical and industrial systems experience including electrical power distribution, electronic controls, generators, and security systems. Consistently revered by superiors for outstanding job performance and safety. Solid analytical, communication, problem solving, and critical thinking skills. Currently seeking a position which will effectively utilize all acquired skills, abilities, and areas of expertise as follows:

•Operations Management

•Process Improvement

•Assisted in many ISO certifications

•Policy/Program Compliance

•Hazardous Waste Handling

•Warehousing/Shipping

•Repairing and troubleshooting pneumatic and hydraulic systems

•Troubleshooting PLC's and ladder logic systems

•Testing/Troubleshooting

•Quality Assurance (QA)

•Performance Evaluation

•Staff Training/Development

•Power Distribution

•Electrical Engineering

•Troubleshooting 3 phase 440 v, 220v, 110v and DC systems down to 5v

•Skilled with hand tools, power tools and test equipment

•Team Leadership

•Computerized Maintenance Management Systems

•Strategic Planning

•Customer Service

•Lean Six Sigma

•Experienced in installation, repair and troubleshooting of motors, gearboxes and pumps.

Core Competencies

•Performing scheduled/unscheduled maintenance, inspections, and servicing in accordance with specific technical manuals, service bulletins, and technical data.

•Troubleshooting, repairing and maintaining digital and analog systems.

•Enforcing company safety/standard operating procedures (SOP) while supervising and instructing staff.

•QA inspections of complete systems and individual components.

• Removing, replacing, and repairing components/subsystems as needed.

•Generating daily/weekly status reports on work orders, maintaining inventory logs, and directing routine maintenance activities.

•Trained and certified as an MSDS coordinator and radiological waste handler.

Professional Experience

Technicolor Home Entertainment Mastering Engineering Technician Jun. 2015 - Present

Defense Support Services Electronics Technician II, Supervisor Mar. 2007 - Oct. 2010

Vector Security Alarm Monitor/Customer Service Dec. 2006 - Mar. 2007

Valley Distribution/TEAM Employment Shipping Clerk/Inventory Control May 2006 - Dec. 2006

The Scooter Store, Inc. Mobility Manager Mar. 2001 - May 2006

Superior Amusements & Vending Electronics Service Technician Jan. 2000 - Feb. 2001

Corporate Express Telephone Service Rep/Telemarketer May 2000 - Jan. 2000

The Camera Exchange Cashier/Lab Assistant Jun. 1999 - Mar. 2000

Emhart Powers Manufacturing Electronics Technician May 1998 - Apr. 1999

Manpower, Inc. Electronics Technician Jan. 1998 - May 1998

Kennedy Valve, Inc. Electronics/Electrician Technician May 1997 - Jan. 1998

US Navy Electronics Technician/Nuclear Reactor Operator Jun. 1989 - Mar. 1997

Education & Certificates

•2014, Nanticoke, PA, Luzerne County Community College, AS in Business Management

•1996, Silverdale, WA Bangor Submarine Base Graduated from the US Navy Advanced Electronics Maintenance School for Nuclear Reactor Instrumentation and Control Systems.

•1995, Silverdale, WA Bangor Submarine Base Graduated from the Naval Leadership School which taught lessons in Total Quality Management, Total Quality Leadership and Process Improvement.

•1995, Silverdale, WA Bangor Submarine Base Educated by the US Navy as a shipboard instructor to teach technical and general courses

•1989-1992, Orlando, FL Naval Nuclear Power Pipeline Graduate, reactor operations and electronics

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