Customer Service Sales

Renee Nash

Garden City, MI ***** 734-***-**** *********@*****.***

Summary

Dedicated and focused administrative professional who excels at prioritizing, efficiently

completing multiple tasks simultaneously, while providing exemplary customer service. Handles

high-volume of incoming calls while managing in-person requests from clients and co-workers.

Flexible and hard-working with a strong desire to succeed.

Skills

Excellent customer service skills

Developed strong interpersonal relationships

Organization and planning of meetings and events

Communication and teamwork

Proficient in use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Education

Davenport University

Bachelor of Science

Work Experience

Kongsberg Automotive June 2017 - Present

Tax Analyst

Assist with compiling information for select tax returns

Communicating due dates for various state and federal tax returns with North American Tax

Manager

Using internet in order to obtain tax information from various state taxing authorities

Maintaining filing of tax records

Compiling information needed for composing and mailing letters to tax authorities in response to tax notices

Scheduling meetings in Microsoft Outlook and checking other users’ calendars when doing so

Assist with special projects, state studies re: sales tax returns required to be filed, sales tax laws in various states, self-audits re: sales and use tax.

Advanced Satellite Communications August 2016 - June 2017

Customer Service Coordinator

Take calls for service requests, obtain details of problem and enter a Service Order

Follow up on requests for new/change in programming by obtaining details, coordinating

paperwork between customer and DIRECTV and determining appropriate follow up

Write quotes for new commercial service

Coordinate and maintain service schedule for technicians

Maintain inventory of sales tools and office supplies

Assisting in onboarding of new employees

EJH Construction August 2008 - May 2016

Restoration Company

Administrative Assistant

Managed multi-line phone system and routed calls to 20+ sales and management team

Created estimate files and verified insurance coverage, based on customers calling for

repair/restoration services due to fire, water or other catastrophic loss or basic renovation of

commercial or residential property. (40+ monthly)

Developed strong interpersonal relationships with customers, vendors and subcontractors and

was efficient in quickly addressing concerns and solving problems

Maintained filing of project information, accounting invoices and waivers, insurance certificates

and new vendor information.

Created Excel spreadsheet to keep a running inventory of office supplies/sales tools in order to

improve efficiency and cost-control

Scheduled employee time off on a shared calendar using Microsoft Outlook

Planned and organized lunch-and-learn meetings for vendors and insurance agents

Researched and booked travel arrangements for mid and upper-level management

Lincoln Park Public Schools September 2006 - July 2008

Substitute Secretary

Provided reliable on-call services to the school district in order to cover various secretarial

positions throughout the district.

Greeted visitors, verified reason for visit, distributed appropriate identification

Classroom Aide

Assisted classroom teacher with autistic, blind and SXI (Severe Multiple Impairment) students in

order to transition between in-classroom and outside activities

Communicated between classroom teacher, parents and support staff regarding daily functional

status of students

Downriver Transcription Services September 2003 – July 2008

Dr. Danny Kewson September 2007 – October 2008

Medical Transcriptionist

Transcribed and generated 80+ medical reports weekly for five doctors including internists and

psychiatrists for Social Security reporting.

Transcribed patient file notes and letters for an ENT (Ear, Nose and Throat) specialist

Avon January 1999 – December 2008

Sales Representative

Successfully operated my own business as an independent sales representative, increasing

sales from $8,000 to $15,000/year

Created monthly newsletter for customers highlighting beauty tips and focusing on a different

product monthly

Trained as a Certified Beauty Advisor in order to provide makeovers and beauty consulting

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