Customer Service Manager

Giselle Taylor’s Resume

CELL: 267-***-**** EMAIL:*********@*****.*** 3840 N 13th ST. PHILA PA 19140

Objective:

To obtain a full-time position with a growing organization that will allow me to utilize my special skills and wonderful background, into a leading manager, that will allow me to eventually have a gratifying, and long lasting career.

Skills:

Certified Manager for 11 years

EMP Certified

13 years of Outstanding Customer Service

Bilingual (fluent) both speak and write

Operate multi-phone system

Springfield Mitsubishi (Springfield PA) January 2013 April-2017

Customer Service, Sales Rep, Call Center

Made a minimum of 100-250 calls a day inbound and outbound, setting up appointments, receiving payments or issue payment. Responded back to all emails, voicemails faxes.

Budget with all customers’ in order to complete Final Sale.

Kept in contact with all new and existing customers.

Worked alone and in a team environment,

Action plan in place to accomplish all goals, cash incentives, monthly bonuses in place

Reaching all goals and beating targets was a MUST!

Created all schedules, managed teams of 10-15 at a time, multi-phone system

Did all PNL reports monthly,

Reliable and a very hardworking individual. Work great in both a team environment and alone.

MCDONALD’S, (PHILADELPHIA, PA) January 2003-Novmber 2013

First Assistant Manager

Compiled and balance cash receipts at the end of the day or shift.

Trained over about 500 crew /200 into upcoming manager’s, some into upcoming mgrs.

Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints. O

Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

Inventoried stock and reordered when inventory drops to a specified level.

Instructed staff on how to handle difficult and complicated sales.

Always set proper tone, and am a true example A Role Model Leader.

Precious Moments Daycare, Philadelphia PA March 1999- November 2006

Childcare Assistant

Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.

Sanitized toys and play equipment.

Observed and monitored children's play activities,

Communicate with children's parents or guardians about daily activities, behaviors, and related issues

Maintained a safe play environment.