Customer Service Microsoft Office

CURRICULUM VITAE

Name : KOME DELPHINE DIENGU

Nationality : CAMEROONIAN

Date of Birth : 20 APRIL 1988

Marital status : SINGLE

Visa : TOURIST/LONG TERM

Language : ENGLISH, FRENCH

Mobile : 058*******

Email : **************@*****.***

APPLYING FOR THE POSITION OF A WAITRESS

(2 years of Gulf Experience)

Objectives

Self-motivated individual 2years of Gulf experience in handling with fast food restaurant, beverages shop and in café restaurant and working with the general public in a coffee shop setting. Remarkable customer service skills coupled with excellent team working expertise. Substantial knowledge of general cleaning, food hygiene, preparing basic food items and serving. Able to ensure that customers not only have great tasting fast food and coffee but an amazing experience to add and above all guaranteeing customers’ satisfaction and progressive development.

PROFESSIONAL EXPERIENCE

Waitress. - JANUARY 2012 to JUNE 2014 In

FAST FOOD / Douala Cameroon

- JUNE 2014 to 2016 Sawa hotel

Duties & Responsibilities

Attending to guests and visitors with excellent customer service approach

Assist in keeping the reception area and its environs clean and tidy,

Dealing with all enquiries in a professional and courteous manner, by telephone or email

Coordinate and direct customer’s and guest meeting with office staff

Update customers with promotions and pricing, and other related information

Welcome guests and Escort them to their tables.

Present menus to patrons and answer questions about menu items, making recommendations upon request.

Take orders from patrons for food or beverages and relate to kitchen

Serve food or beverages to patrons, and Prepare hot, cold, and mixed drinks and chill bottles.

Check with customers to ensure that they are enjoying their meals and take appropriate corrective action if any problems.

Remove dishes and glasses from tables and take them for cleaning.

Clean tables after patrons have finished dining and collect payments.

Arrange tables with wine selections, and appropriate glasses and recommend wines to customers.

Key Skills and Competence

Excellent communication Skills

Table arrangement and decor

Excellent in food and beverages handling

Customer service support

Convincing ability

Emergency and evacuation procedure

Administrative and clerical assistance

Academy Qualification

GCE Advance Level

GCE Ordinary Level

Professional Qualification

In-service Food Safety & Hygiene

Diploma in Microsoft Office Application and internet surfing

Language Preference

Fluent in English / French

References

Available on request/ Can start immediately

Language:

English

French

Contact this candidate