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Customer Service Sales

Chicago Heights, Illinois, United States
January 19, 2018

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Claudette Cosby Bond



*** ***** ******* ******

Glenwood, Illinois 60425

EDUCATION: Bachelor of Arts, Business Communication May 1985

Rockhurst University, Kansas City, Missouri

EXPERIENCE: Customer Engagement Representative June 2015- August 2016

Medula LLC Oakbrook, Illinois

Educate the community about the benefits of proactive and preventative healthcare.

Effectively communicate and develop relationships

Self-Motivate to achieve performance goals

Provide excellent customer service with energetic personality

Work in retail, food service, or sales environment that require a systematic approach to driving traffic and growing sales metrics.

Rental Sales Agent September 2014-August 2015

Hertz, Chicago, Illinois

Effectively communicated and offered ancillary products and services to enhance customer’s travel experience.

Achieve personal sales goals while supporting the goals of the team.

Qualified and process customer rentals with accuracy and attention to detail.

Resolve customer issues and concerns professionally using effective customer service techniques.

Worked fast paced sales environment, providing helpful quality service and sales, while enhancing the customer’s rental experience

Call Center Representative March 2010-Jan 2013

Comcast, Oakbrook, Illinois

Responsible for handling inbound customer service calls.

Responsible for assisting and selling customers a variety of Comcast Entertainment suites of products and services.

Responsible for meeting and exceeding daily, weekly, and monthly business quota’s

Consistently ranked in the Top 15% of the reps., Call center wide.

Senior Admissions Representative Dec 2005-April 2009

Everest College Merrionette Park, Illinois

Responsible for advising and enrolling students in Post-Secondary Medical Educational Programs.

Responsible for assisting and managing a team of admissions reps., to meet and exceed their personal and team monthly quotas.

Responsible for updating daily, weekly, and monthly business reports.

Consistently ranked in the Top 10% of the reps., company-wide.

OBJECTIVE: Seeking an executive marketing position which will allow me to contribute my organization, communication, and customer growth skills utilizing my years of experience in sales and marketing.

SKILLS: Elite Sales & Marketing Problem Solving Exceptional Customer Service Professional Presentations Project Management Account Management

Licensed Insurance Agent

References Available Upon Request

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