Customer Service Manager

Michelle Matt

**** ******** **

PHILA, PA *****

267-***-**** (primary)

OBJECTIVE

I am seeking a position offering new challenges and opportunities to utilize my personable outgoing qualities to the company's full advantage and benefit EXPERIENCE

Administrative Assistant Office Manager, MPA

06/2017 - 01/2018

Jenkintown, PA

Successfully assist the property manager, leasing agents and staff in communication of daily operations. I receive residents and clients requests for maintenance and distribute to the appropriate departments, process all daily work orders, maintain the daily office operations to help leasing agents and property manager offer our residents and prospective residents excellent service

Receptionist, St Joseph Manor

05/2015 - 06/2017

Meadowbrook, PA

- Answer phones, Direct clients and public to departments or resident’s rooms in the building.

- Process mail incoming from public, distribute to all residents, office staff departments

- Assist in lobby activities

- Direct incoming new residents via the Point Click Care system

- Re-Direct confused residents to proper safe areas of building

- Inform nurse/nurse aide of residents change in mood/demeanor while on first floor

- Direct contact with residents on daily basis as compassionate ear. Insurance Agent, Licensed Customer Service

07/2012 - 06/2017

Philadelphia, PA

Farmers Insurance/Nationwide Insurance

- Screen applicants, answer and manage incoming and outgoing calls while recording accurate message.

- Handle contractual/policy related issues independently and follow thru until resolution.

- Created mailing campaign for cross selling of products to existing customer base

- Performed follow up and resolution with brokers of non-Standard products.

- Possess extensive file handling and organizational skills.

- Above average telephone and electronic communication ability.

- Above average computer system skills, led effort to generate quote and email to clients versus having to copy and fax or scan leading to reduced service cycle time and increased sales.

- Performs customer service function for all personally booked business, key customers of primary.

Licensed Insurance Agent, Nationwide

Insurance

02/2006 - 11/2011

Phila, PA

Screen applicants, answer and manage incoming and outgoing calls while recording accurate message.

Handle contractual/policy related issues independently and follow thru until resolution. Created mailing campaign for cross selling of products to existing customer base Performed follow up and resolution with brokers of non-Standard products. Possess extensive file handling and organizational skills. Above average telephone and electronic communication ability. Above average computer system skills, led effort to generate quote and email to clients versus having to copy and fax or scan leading to reduced service cycle time and increased sales.

Performs customer service function for all personally booked business, key customers of primary.

SKILLS

• team player • organizational skills • extensive file handling

• above average computer

system skills

• Underwriting • accurate and detailed

• results oriented • Excellent communication

skills

• Employee training and

development

• Charity Events • critical thinker • planner

• proactive team player • coordinator • receptionist

• insurance Agent

REFERENCES

Name: John Delricci

Reference Type: Personal

Job Title: Turnpike

Years Known: 5

Day Phone: 215-***-****

Name: Michael Fox

Reference Type: Personal

Job Title: Post office

Years Known: 10

Day Phone: 267-***-****

Contact this candidate