Customer Service Assistant

Preston Tofaute

** ********** *****, ***** *****, IN 47802, 812-***-****,

********@*********.********.***

LinkedIn: https://www.linkedin.com/in/preston-tofaute Education

Indiana State University, Terre Haute, IN August 2017 Bachelor of Science in Finance

GPA: 3.113/4.0

Work Experience

UPS, Terre Haute, IN November 2017- January 2017

Seasonal Driver Helper

• Worked in conjunction with the driver to expedite delivery of the package from the truck to the customer

• Assist the UPS driver on the delivery route

• Loaded and unloaded truck, called clients, collected payments, communicated with dispatchers, finished paperwork, handled customer complaints, and kept the vehicle clean and organized

Indianapolis Colts, Indianapolis, IN August 2017- January 2017 Guest Relations Internship

•Assisted fans with any questions or problems that may occur during Colts game days

•Answer fans’ requests, serving as the liaison between the community and the organization

•Manage various programs such as STM register-to-win, Anheuser-Busch Good Spirit program, and Lost Parents Found Children

Wilmington Blue Rocks, Wilmington, DE May 2017- September 2017 Marketing Game Day Assistant/Grounds Crew Assistant

•Charged with numerous game day marketing duties

•Work on a team to perform game related tasks to the highest level standards

•Handled all assignments related to playing field and stadium concourse Starbucks Coffee Company, Terre Haute, IN December 2014- May 2017 Barista

•Assemble beverages to the customer’s satisfaction

•Provide excellent customer service by providing solutions to problems

•Recognize unique needs of customers and communicate effectively

•Work on a team to perform daily tasks to the highest quality standards

•Demonstrate efficient time management to balance studying with non- academic activities Midwest Youth Tournaments, Indianapolis, IN June 2014- August 2014 Tournament Site Director

•Updated scores and statistics for over 70 basketball games over two-day weekend tournaments

•Handled and organized finances in excess of $8,000 per event

•Assisted with scheduling game officials and monitored fan behavior Indiana State University Athletic Department, Terre Haute, IN September 2013- May 2014 Student Assistant

•Charged with keeping statistics for players and teams and reporting information to commentators

•Contacted ESPN via phone throughout scheduled events to update game and player statistics

•Involved with the overall organization of Indiana State football, basketball, baseball, soccer, and volleyball events

Collegiate Involvement

Alpha Tau Omega Fraternity May 2014- May 2015

Member

•Purpose: To bind men together in a brotherhood by providing others with the best possible achievements

•Helped raise $10,000 for the Hamilton Center at annual philanthropy event Terre Haute Humane Shelter September 2015- November 2015 Volunteer

•Organized newspapers for puppies and cleaned dishes to sanitary standards

•Picked up litter around building for a clean and healthy environment Scholarships

William E. and Jane Bedford Scholarship ($300) June 2012, 2013

•Awarded to the most tenacious varsity player that showed extraordinary commitment and dedication to the baseball program

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