Customer Service Microsoft Office

Dionne E. Williams

P.O. Box *** * Knightdale, NC 27545 * 919-***-***** *****************@*****.***

EDUCATION

Wake Technical Community College, Raleigh, NC

Associate of Applied Science, Accounting

COMPUTER SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

CERTIFICATIONS

Payroll Accounting Clerk, December 2016

Accounting Core, December 2016

SUMMARY

16 years administrative support experience, working in fast-paced environments that demand strong organizational, technical, customer service and interpersonal skills, six years supervisory experience and three years as a processing technician, detail oriented and resourceful in completing projects; able to multi-task effectively.

PROFESSIONAL EXPERIENCE

Processing Technician for Real Estate Services, Nov. 2014 – Aug. 2017

Wake County Public School System, Raleigh, North Carolina

Utilized Microsoft Office Suite (Word, Excel, PowerPoint, etc.), and Web-based software systems for retrieval of data, data input, report preparations, problem resolution, internal / external inquiries, and formal presentations.

Utilized continuous improvement practices to troubleshoot, identify, research and help resolve issues. Set schedules for the training of principals, assistant principals, site facility managers, municipal maintenance coordinators, and parks and recreation staff on compliance with the Joint Use Agreement and the management of the maintenance database system.

Maintained both physical and electronic historical records for the WCPSS Joint Use Program. Scan and attach all pertinent information into software database systems, and maintain record file and contact list in management software database system to identify maintenance staff and their responsibilities.

Provided concise and consistent information in a timely manner. Ensures WCPSS procedure and policy compliance, and work with other WCPSS employees as needed to foster teamwork.

Conducted 65 quarterly school site evaluations.

Customer Service Representative (Part-time), Apr. 2015 – Present

U-Haul Moving Centers, Raleigh, North Carolina

Provide outstanding service to our customers in person and on the telephone.

Handle cash and credit transactions, and make deposits.

Prepare rental contracts and invoices for customers.

Receive and stock inventory.

Clean and inspect rental equipment, and dispense propane.

Secretary for the Director of Operations, Aug. 2013 – Nov. 2014

Wake County Public School System, Raleigh, North Carolina

Highly skilled in greeting customers and answering phone calls. Experience typing correspondence and other documents in various formats. Maintained appointment calendar, scheduled appointments, and meetings.

Prepared records, proofread correspondences, created and maintained Excel spreadsheets and reports.

Proven record of working accurately and independently with close attention to details. Proven ability to maintain the secrecy of sensitive information. Able to work with associates, vendors, and the public capability and tactfully.

Assisted parents with requests for bus routes and transportation issues for their child(ren).

Created work orders by entering data in the Maximo system.

Contacted applicants for CDL Bus Class schedule and missing documents. Maintained strict confidential discretion when handling personal information. Handled customer requests for job applications and input 30-Day Inspections, and Supply Orders into BSIP. Responsible for updating Transportation Staff Directory.

Administrative Assistant/Office Manager, Nov. 2008 – Apr. 2013

East Carolina University, Greenville, North Carolina

Managed the Department’s budget of $350,000 per fiscal year.

Prepared correspondence invoices, presentations, brochures, publications, reports, and relevant material.

Organized meeting, travel schedules and reservations for the Director.

Handled administrative matters, including screening calls, managing calendars, planning meetings, travel arrangements, composing documents and organizing offices for efficiency.

Assisted with all Human Resources functions, including recruiting, hiring, training and staff development.

Supervised seven Student Assistants, maintained the financial transactions of the office budget, maintained strict confidentially and discretion when handling personal information.

Entered work orders using ECU Work Order System.

Purchased and maintained office supply inventories, and adhered to the budgeting practices.

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