Customer Service Representative
Resume:
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Joe Roy Solis
Information Manager, Customer Service Representative, Computer Network and Security ***************@*******.***
Summary
I served 4 years combined experience in an administrative position and I have experienced as a supervisor. I am an efficient administrator in record
keeping and filing systems as well as a wide range of administrative duties. I also have done many other jobs to gain lots of work experience in many other types of positions. Experience
Security Officer at Sea World of San Antonio
April 2016 - April 2016 (1 month)
Provide exemplary service to guests and team members Monitor all vehicles and employees entering and exiting the park according to company standard to ensure all are authorized
Inspect bags to prevent the introduction of contraband into the park Check ID cards and control vehicle and pedestrian traffic Work at park security gates
Complete general security tasks
Perform and complete assigned tasks from management as needed Consistently practice safe work habits including, but not limited to use of personal protective equipment, lifting and reporting of unsafe situations
Maintains a professional appearance that meets SEA grooming standards Continue to be responsible for Officer Duties.
Healthcare Customer Service Representative at Connexion Point (cXp) July 2015 - September 2015 (3 months)
Enrolled customers into Healthcare Insurance Policies during enrollment times. Informed them about the information within the policy that they were interested in and ensured that they qualified for the enrollment. Customer Service Representative at MMC/Xerox
December 2014 - January 2015 (2 months)
Working as a contractor for the State of Texas as a CSR for Card Holders associated with different State programs
such as CSE, UI Benefits, and TANF. We maintenance card for card holders and assist them with other issues about
their accounts associated with their cards.
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Lumber/Building Material Associate at The Home Depot March 2014 - July 2014 (5 months)
Responsible for the Lumber and Building Materials' Department and the customer service needs of all customers.
Not just our department but in all departments within the store. MRA/Spanish State/Spanish Web Reg/Spanish Escalations Inbound CSR at Transcom Worldwide North America/AARP
October 2012 - June 2013 (9 months)
Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers
to purchase a product or service or to make a donation. Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations
for charitable causes.
Explain products or services and prices, and answer questions from customers. Obtain customer information such as name, address, and payment method, and enter orders into computers. Record names, addresses, purchases, and reactions of prospects contacted. Adjust sales scripts to better target the needs and interests of specific individuals. Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine
reply cards, and lists purchased from other organizations. Answer telephone calls from potential customers who have been solicited through advertisements. Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts. Maintain records of contacts, accounts, and orders. Driver at Enterprise Rent-A-Car
September 2011 - August 2012 (1 year)
Drove sold Enterprise cars to car dealerships and Enterprise locations within the city of San Antonio and around the state of Texas.
Powerwashing Technician at Banaster Services
September 2007 - September 2008 (1 year 1 month)
Supervised and assisted team of 4 personnel cleaning kitchen vent hoods, ventilation ducts, and exhausts fans. Collected and accounted for funds.
Document work performed based on assigned work order. Ensured all equipment was properly accounted for and in operational condition. Operated company vehicle and ensured it was maintained in serviceable condition. Skilled in operating company equipment to include pressure power washers. Page3
Provided customer services to employers for cleaning services. Music Instructor (Mariachi) at South San Antonio Independent School District January 2005 - April 2006 (1 year 4 months)
Instructed students on style and history of Mariachi music. Taught the proper use and operation of the trumpet. Instructed students to read music.
Information Manager at United States Air Force
June 2000 - June 2001 (1 year 1 month)
Performed general reception and customer service duties by assisting customers with inquiries and providing general information. Answered multi-line telephones and directed calls to the appropriate directorate. Managed and stored information documents via computer resources or filing storage capabilities. Proofed documents for mid and senior level staff. Skilled with Microsoft programs to include MS Word, Excel, Power Point and Outlook. Closely coordinated with departments to ensure smooth operation. Technical Training at United States Air Force
April 2000 - June 2000 (3 months)
Training Air Base for my career choice of Information Management. Learned to performed general reception and customer service duties for assisting customers with inquiries and providing general information. Learned to answered multi-line telephones and to direct calls to the appropriate directorate. Taught how to manage and store information documents via computer resources or filing storage capabilities. Proofed documents for future mid and senior level staff. Learned skills with Microsoft programs to include MS Word, Excel, Power Point, Frontpage, and Outlook. Learned how to closely coordinate with departments to ensure smooth operation. Airman at United States Air Force
March 2000 - March 2000 (1 month)
Basic Training Air Base. Trained in military conduct and in Air Force Construct. Learned how to work with others, how to train in military exercises, marching, Professional Conduct, and field exercises.
Skills & Expertise
Military Experience
Food & Beverage
Hospitality
Employee Training
Operations Management
Cashiering
Microsoft Excel
Training
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Team Building
Team Leadership
Leadership
Computer Hardware and Software
Networking and Security
Janitorial
Customer Service
Microsoft Word
Customer Satisfaction
Strategic Planning
Information Management
administrative assisting
word processing pc software
Apple or Macintosh Computers
Database Software
Data Entry Terminal
Graphics or Drawing Software
Internet Explorer
Mozilla
Google Chrome
Chrome OS
Peripheral Devices
Presentation Software
Spreadsheet Software
Web Design Software
Company Secretarial Work
administrative support work
Leadershi
Education
San Antonio College
In progress May well end up being in Computer Science, Music at that time. Getting ready to attend for the rest of my Computer Security Specialist and mor, 1997 - 2019 Activities and Societies: San Antonio College Latin Jazz Band and their Big Band Ensemble. New Horizons Computer Learning Center
In process I may end up going to college and getting my Bachelors in Computer Net and Sec Pro, Computer Security Specialist, ComTIA A+, Net+, Sec+, 2011 - 2014 Community College of the Air Force
Certification, Information Management, 2000 - 2001 Grade: E-2
Activities and Societies: Drum & Bugle Corp at Biloxi, MS Keesler AFB Page5
Volunteer Experience
Trumpet teacher volunteer at Lanier High School Band September 2004 - Present
Taught some trumpet performing and playing techniques to the younger generation. Courses
In progress May well end up being in Computer
Science, Music at that time. Getting ready to attend for the rest of my Computer Security Specialist and mor
San Antonio College
Performing Arts
Certification, Information Management
Community College of the Air Force
Information Manager
In process I may end up going to college and
getting my Bachelors in Computer Net and Sec Pro,
Computer Security Specialist, ComTIA A+, Net+,
Sec+
New Horizons Computer Learning Center
Computer Security Specialist
Languages
English (Native or bilingual proficiency)
Spanish (Full professional proficiency)
Certifications
Information Management
United States Air Force
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Joe Roy Solis
Information Manager, Customer Service Representative, Computer Network and Security ***************@*******.***
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