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Customer Service Representative

Location:
San Antonio, Texas, United States
Posted:
January 19, 2018

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Joe Roy Solis

Information Manager, Customer Service Representative, Computer Network and Security ac33uu@r.postjobfree.com

Summary

I served 4 years combined experience in an administrative position and I have experienced as a supervisor. I am an efficient administrator in record

keeping and filing systems as well as a wide range of administrative duties. I also have done many other jobs to gain lots of work experience in many other types of positions. Experience

Security Officer at Sea World of San Antonio

April 2016 - April 2016 (1 month)

Provide exemplary service to guests and team members Monitor all vehicles and employees entering and exiting the park according to company standard to ensure all are authorized

Inspect bags to prevent the introduction of contraband into the park Check ID cards and control vehicle and pedestrian traffic Work at park security gates

Complete general security tasks

Perform and complete assigned tasks from management as needed Consistently practice safe work habits including, but not limited to use of personal protective equipment, lifting and reporting of unsafe situations

Maintains a professional appearance that meets SEA grooming standards Continue to be responsible for Officer Duties.

Healthcare Customer Service Representative at Connexion Point (cXp) July 2015 - September 2015 (3 months)

Enrolled customers into Healthcare Insurance Policies during enrollment times. Informed them about the information within the policy that they were interested in and ensured that they qualified for the enrollment. Customer Service Representative at MMC/Xerox

December 2014 - January 2015 (2 months)

Working as a contractor for the State of Texas as a CSR for Card Holders associated with different State programs

such as CSE, UI Benefits, and TANF. We maintenance card for card holders and assist them with other issues about

their accounts associated with their cards.

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Lumber/Building Material Associate at The Home Depot March 2014 - July 2014 (5 months)

Responsible for the Lumber and Building Materials' Department and the customer service needs of all customers.

Not just our department but in all departments within the store. MRA/Spanish State/Spanish Web Reg/Spanish Escalations Inbound CSR at Transcom Worldwide North America/AARP

October 2012 - June 2013 (9 months)

Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers

to purchase a product or service or to make a donation. Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations

for charitable causes.

Explain products or services and prices, and answer questions from customers. Obtain customer information such as name, address, and payment method, and enter orders into computers. Record names, addresses, purchases, and reactions of prospects contacted. Adjust sales scripts to better target the needs and interests of specific individuals. Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine

reply cards, and lists purchased from other organizations. Answer telephone calls from potential customers who have been solicited through advertisements. Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts. Maintain records of contacts, accounts, and orders. Driver at Enterprise Rent-A-Car

September 2011 - August 2012 (1 year)

Drove sold Enterprise cars to car dealerships and Enterprise locations within the city of San Antonio and around the state of Texas.

Powerwashing Technician at Banaster Services

September 2007 - September 2008 (1 year 1 month)

Supervised and assisted team of 4 personnel cleaning kitchen vent hoods, ventilation ducts, and exhausts fans. Collected and accounted for funds.

Document work performed based on assigned work order. Ensured all equipment was properly accounted for and in operational condition. Operated company vehicle and ensured it was maintained in serviceable condition. Skilled in operating company equipment to include pressure power washers. Page3

Provided customer services to employers for cleaning services. Music Instructor (Mariachi) at South San Antonio Independent School District January 2005 - April 2006 (1 year 4 months)

Instructed students on style and history of Mariachi music. Taught the proper use and operation of the trumpet. Instructed students to read music.

Information Manager at United States Air Force

June 2000 - June 2001 (1 year 1 month)

Performed general reception and customer service duties by assisting customers with inquiries and providing general information. Answered multi-line telephones and directed calls to the appropriate directorate. Managed and stored information documents via computer resources or filing storage capabilities. Proofed documents for mid and senior level staff. Skilled with Microsoft programs to include MS Word, Excel, Power Point and Outlook. Closely coordinated with departments to ensure smooth operation. Technical Training at United States Air Force

April 2000 - June 2000 (3 months)

Training Air Base for my career choice of Information Management. Learned to performed general reception and customer service duties for assisting customers with inquiries and providing general information. Learned to answered multi-line telephones and to direct calls to the appropriate directorate. Taught how to manage and store information documents via computer resources or filing storage capabilities. Proofed documents for future mid and senior level staff. Learned skills with Microsoft programs to include MS Word, Excel, Power Point, Frontpage, and Outlook. Learned how to closely coordinate with departments to ensure smooth operation. Airman at United States Air Force

March 2000 - March 2000 (1 month)

Basic Training Air Base. Trained in military conduct and in Air Force Construct. Learned how to work with others, how to train in military exercises, marching, Professional Conduct, and field exercises.

Skills & Expertise

Military Experience

Food & Beverage

Hospitality

Employee Training

Operations Management

Cashiering

Microsoft Excel

Training

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Team Building

Team Leadership

Leadership

Computer Hardware and Software

Networking and Security

Janitorial

Customer Service

Microsoft Word

Customer Satisfaction

Strategic Planning

Information Management

administrative assisting

word processing pc software

Apple or Macintosh Computers

Database Software

Data Entry Terminal

Email

Graphics or Drawing Software

Internet Explorer

Mozilla

Google Chrome

Chrome OS

Peripheral Devices

Presentation Software

Spreadsheet Software

Web Design Software

Company Secretarial Work

administrative support work

Leadershi

Education

San Antonio College

In progress May well end up being in Computer Science, Music at that time. Getting ready to attend for the rest of my Computer Security Specialist and mor, 1997 - 2019 Activities and Societies: San Antonio College Latin Jazz Band and their Big Band Ensemble. New Horizons Computer Learning Center

In process I may end up going to college and getting my Bachelors in Computer Net and Sec Pro, Computer Security Specialist, ComTIA A+, Net+, Sec+, 2011 - 2014 Community College of the Air Force

Certification, Information Management, 2000 - 2001 Grade: E-2

Activities and Societies: Drum & Bugle Corp at Biloxi, MS Keesler AFB Page5

Volunteer Experience

Trumpet teacher volunteer at Lanier High School Band September 2004 - Present

Taught some trumpet performing and playing techniques to the younger generation. Courses

In progress May well end up being in Computer

Science, Music at that time. Getting ready to attend for the rest of my Computer Security Specialist and mor

San Antonio College

Performing Arts

Certification, Information Management

Community College of the Air Force

Information Manager

In process I may end up going to college and

getting my Bachelors in Computer Net and Sec Pro,

Computer Security Specialist, ComTIA A+, Net+,

Sec+

New Horizons Computer Learning Center

Computer Security Specialist

Languages

English (Native or bilingual proficiency)

Spanish (Full professional proficiency)

Certifications

Information Management

United States Air Force

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Joe Roy Solis

Information Manager, Customer Service Representative, Computer Network and Security ac33uu@r.postjobfree.com

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