ELLETTIA RHODES-ROSE
**** ** **** *** *** *** San Antonio, TX 78217-5641
210-***-**** e-mail: ****************@*****.***
OBJECTIVE
Results-driven professional with cross-functional expertise in the management field. Proven record of strong, research, strategy and implementation of procedures to ensure compliance with company procedures. Strong analytical skill and business acumen to positively contribute to the organizations bottom-lines.
Consistent record of forging strong business relationships with company clients and customers. Readily establish a rapport with team member to work collaboratively to achieve company goals.
EXPERIENCE
2007-2016 NuStar San Antonio, TX
Accounting Clerk
• Effective verbal and written communication with both external and internal customers
• Document customer account activities thoroughly and concisely through software and terminals related to the industry.
• Engage in interactive dialogue with customers through active listening and problem solving skills
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Effectively prioritize work to ensure efficiency and conduct research as needed
• Critical thinker and ability to exercise independent judgment
• Accuracy and attention to detail
• Required to abide by all applicable regulatory and department practices and procedures
1998 - 2007 Valero Energy Corporation San Antonio, TX
Associate Corporate Retail Store Analyst
Responsible for 55 retail stores.
Ensure all daily store report are transmitted and received in the office in a timely manner.
Responsible for reviewing reports for accuracy and completeness.
Researched and resolved expectations on various reconciliations (i.e., money orders, negative inventory balances, electronic credit cards, lottery).
1996-1998 Diamonds Shamrock San Antonio, TX
Financial Services Representative
Mr. Payroll Diamond Shamrock #2240
Managed daily cash receipts, money orders and bank deposits.
Document customer account activities thoroughly and concisely
Responsible for training, enforced safety standards and ensure customer satisfaction.
Met and exceeded company sales goals.
1979- 1984 United States Army
Personnel Specialist
EDUCATION
1977 Thornridge High School – Diploma
United States Army Personnel School – 1980
United States Army School Advanced - 1982
TECHNICAL QUALIFICATIONS
Windows 2000
Ten Key Touch
Microsoft Office Suite
OTHER QUALIFICATION
Data Entry/Inventory
Quality Control
Record Keeping
Detail Control
Time Management