Customer Service Microsoft Office

Anne Williams

*** ******* ****** **********, ** *8974 267-***-****

**************@*****.***

PROFESSIONAL SUMMARY

Exceptional Client Relations and Administrative professional that is self- motivated, enthusiastic, detail-oriented, deadline driven with an upbeat attitude. Strong communication and computer skills. Experience with collaborating and executing initiatives or goals to drive positive outcomes and to retain business. Thrives working independently or in a team environment.

COMPUTER SKILLS

e-Clinical, Microsoft Office Suite, Attendance on Demand, Navi Net, Adobe Software Programs, Time Matters, Outlook, Cisco Finesse, When I Work and TeleoiWFM.

PROFESSIONAL EXPERIENCE

S.E. PA Pain Management Horsham, PA 6/16 -1/17

Central Scheduling Agent/Patient Care

•Patient focused professional dedicated to accurately collecting, organizing and maintaining necessary demographics, health insurance, and patient documentation required to schedule appointments and procedures for high volume medical practice.

•Experienced, people-oriented individual that possess excellent communication skills and the ability to build relationships quickly to develop trust in patients and retain continual participation in our high quality of care practice.

•Sound ability to listen, analyze and respond promptly to resolve patient inquires and issues or forward them to designated personnel or physicians as needed.

•Knowledge of HIPAA laws of confidentiality, medical terminology, health insurance and computer based medical applications such as eClinical.

•Multi-task efficiently and handles high work load with minimal supervision or within a team environment in a timely manner.

Philidor Rx Services Hatboro, PA 11/13 – 01/16

Senior Patient Care Specialist

•Demonstrates professional and unparalled customer service answering inbound and outbound calls, collecting and verifying all patient demographics, and insurance information for all new and existing clients to process delivery of prescriptions from pharmacy department.

•Proven organizational skills and attention to detail when obtaining and maintaining confidential client information into multiple computer systems.

•Prioritize workload for high volume call center while assuming ownership of all questions and issues to ensure delivery of prescriptions in a time efficient manner.

David J. Gorberg & Associates Ardmore, PA 01/09-01/13

Paralegal

•Primary Paralegal rendering direct assistance to attorneys for executing over 800 prelitigation claims annually for Lemon Law Claims from inception to settlement resolution with minimal supervision.

•Demonstrated strong communication skills by developing an on-going rapport with clients resulting in increased client satisfaction and increase revenue for law firm.

•Acted as a liaison between attorneys, clients, opposing counsel and vehicle manufacturers representatives.

•Obtained, evaluated, organized and maintained all confidential documentation.

•Prepared and submitted letters of representation to over ten vehicle manufactures for client’s claims.

•Responsible for scheduling depositions, vehicle inspections and maintaining attorneys calendar.

•Drafted, tracked and received settlement documentation for settlement awards.

Kimmel and Silverman Law Firm Ambler PA 02/08-08/08

Paralegal

•Responsible for intake of client information, correspondence, status, collection and organization of confidential documentation through emails or oral and written correspondence.

•Interfaced with clients, attorneys, vehicle manufacturers representatives and opposing counsel.

•Scheduled, coordinated and drafted correspondence for depositions and vehicle inspections.

•Maintained attorney’s calendar and assisted executing any other administrative duties needed.

EDUCATION

Cabrini College Radnor, PA Bachelor of Arts in English and Communications – cum laude

Art Institute of Philadelphia Philadelphia, PA Associate Degree in Advertising Design

Montgomery County Community College Blue Bell, PA Associate Degree in Fine Arts

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