Sales Customer Service

JOHN M. HOLLAND

**** ******* **, #**** *******, KS. 66217 913-***-**** **************@*****.***

SUMMARY

To advance my Sales Engineer/Assistant Project Manager career.

PROFESSIONAL PROFILE

Sales Engineer/Assistant Project Manager offering a solid educational background, over 10 years experience and a strong record of performance in traveling sales, business development, and profitability. Significant qualifications include:

Working in engineering services, project management, and sales of industrial and or capital equipment.

Strong analytical, organizational, communication and interpersonal skills.

Extensive experience in business development by leading, negotiating, marketing and motivating the people with a firm grip on the bottom line.

Comfortable with air filtration, bulk material handling, and pneumatic conveying equipment.

Maximizing opportunities and delivering results.

Excel in research and development, tracking results and setting new critical construction schedules.

Meeting deadlines with quality results through time management and attention to detail.

Continually achieving high levels of productivity and efficiency through planning, prioritizing and multi-tasking.

Providing total commitment to colleagues, clients and the organization as a whole.

Interacting well with people at all levels regardless of their cultural, economic or social backgrounds.

Proficient in Microsoft Word, Excel, PowerPoint, and Outlook

EQUIPMENT ASSEMBLER/WAREHOUSE SUPPORT

INDUSTRIAL ACCESSORIES COMPANY, Olathe, KS May 2012-May 2017

Assembly of electrical actuated valve boxes, pneumatic assemblies, electrical junction boxes, and gasket covers, etc. Also responsible for coordinating incoming and outgoing shipments of motors, turbines, etc.

OUTSIDE SALES

FASTENAL, Gardner, KS. July 2010 – May 2012

Nationally recognized industrial supply/industrial distributor originated to outfit industrial plants and construction sites. Responsible for sales of fasteners, pneumatic fittings/tools, hydraulic components, electrical components, hand tools, safety equipment, etc.

Exceeded sales goal nine months out of the year.

Expanded customer base through cold calling.

Have increased knowledge of fasteners, machine components, and industrial processes and practices.

Consultant on Freelance Projects – July 2008 – April 2010

SALES ENGINEER

INDUSTRIAL ACCESSORIES COMPANY, Mission, KS. January 2007- May 2008

Small engineering firm, specializing in air filtration, bulk material handling through means of pneumatic conveying, and reseller or general industrial equipment

Increased sales 15% every month.

Increased customer base by cold calling customers every month.

Developed knowledge of industrial aftermarket parts, and mechanical/electrical/industrial engineering services.

SCHOOL – Full Time for Website design, October 2005 – September 2006

ACCOUNT LIAISON

DST/SCUDDER FUNDS, Kansas City, MO. September 2002- September 2005

Broker/dealer company, which handles account management, dividend disbursement, and pricing for institutional and retail clients.

Performed monthly, semi-annual, and annual mutual fund calculation for dividend disbursement.

Nightly pricing of mutual funds.

Disbursement of dividend checks to clients.

Performed account reconciliation.

SALES ASSOCIATE-Part-Time

HOME DEPOT, Merriam, KS. July 2002-Present,

Nationally recognized retail sales company originated to help people with do it yourself projects. Responsible for sales of generators, power tools, air compressors, fittings, and hand tools. Assists in “sister” departments, i.e. electrical, plumbing, and paint.

Have received numerous Homer badges for customer service. Recently received Double Platinum Award for customer service excellence. Boosted customer confidence through multiple customer surveys. Enhanced my stores look and productivity through maintaining displays and inside/outside appearance.

Education

Denver Technical College

Associates Degree in Business Administration with an emphasis in financial management.

University of Phoenix - Additional courses in sales/marketing.

Centriq Foss – Web Design Classes – 20 credits completed.

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