Customer Service Engineer

TRIPTI SHARMA

**** **** *****, ********, ** *****

******.********@*****.***; 770-***-**** (cell)

Career Summary

System Engineer with more than ten years of successful implementation experience in Robotics, Automation, Process Controls and Software Development leading large scale projects in multi-functional areas on global basis. Extensive hands on programming experience in multiple languages.

Areas of Expertise

A hands on doer who is relied on by management to get the job done, and always exceeds delivery expectations

Critical thinking, decision making, problem solving, planning, organizing, executing.

Influencing, leading projects, negotiating, delegating, conflict resolution

An experienced team leader with the ability to initiate/manage cross-functional teams and multi-disciplinary projects.

Skills

Robotics

RFID, Barcoding

Automated Storage and Retrieval Services Implementation and design

Python

Object Oriented Programming

J2EE, Java

Controls Development

SQL, PL/SQL, T SQL

UNIX

UML, XML

C, C++

Java, Java Script

Independent worker, Team Worker

Wastewater WIMS Project

Database Administrator

Work Stations, Servers, MAXIMO, Hansen, CMMS

Actuate, BIRT, Tivoli, Crystal Reports

AutoCAD

Foxboro I/A Systems, Supervisory control and Data Acquisition (SCADA)

Cimplicity, PLC programing, ABB, GE Fanuc, HMI and Wonder ware Systems

Local municipality projects

AIM*, legacy historians, Schedulers, reports

Hadoop

Asset Management and Disaster Recovery

Other BI reporting & visualization experience utilizing tools like Tableau, Microstrategy, Alteryx etc.

Work Experience

04/07/2016 to 01/04/2018 Robotics/ Automation/ Controls Engineer, Material In Motion (Google investment)

Implementation of the robotic mobile shuttles in high speed storage systems and transport to help manufacturing improve operations, optimizing labor costs and provide better customer service, integrating the ASRS and AGV systems to Manufacturing Floors.

Built structures from scratch for Robotic Shuttles and Automated Ground Vehicles

Document and establish new PMs/CMs, Disaster recovery, SOP, SLA for routine operation and Maintenance of established structure and software system based on Manufacturer and Vendor recommendations

Identify resources required, assign responsibilities and coordinate project staff directly and indirectly to ensure successful completion and Integration of the projects.

Track project deliveries using project management tools.

Design project documents to monitor project performance and ease of data retrieval.

Report on project progress and communicate relevant information to superiors.

Track and resolve critical issues to minimize project risk factors.

Prepare the QA procedure of the project.

Structures built from scratch for Robotic Shuttles and Automated Ground Vehicles to be mapped.

Implementation of the robotic mobile shuttles in high speed storage systems and transport to help manufacturing improve operations, optimizing labor costs and provide better customer service, integrating the ASRS and AGV systems to Manufacturing Floors.

10/21/2005 to 10/23/2015 Computer Process Controls Engineer, Sr. City Of Atlanta

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Design the DCS system with sensors, control devices, dampers, gates and valves to meet project specs per operation needs on upgrades. Develop new project specs for Department. Prepare shop drawings per project documentation.

Develop real time controls and Trouble shoot any PLC, HMI or any process issues with minimal downtime.

Support Operations in real time SCADA operations analyzing complex technical issues keeping system downtimes to minimum.

Database architecture design and administration of Oracle and SQL Server databases.

Perform complex tasks requiring intermediate to advanced level programming.

Optimize database performance and streamline data handling processes per EPA requirements to meet consent decree. Perform and maintain data load balancing using load balancing tools and programming.

Develop Disaster Recovery Plan and Documentation.

Establish Guidelines on Asset Management for Strategic Asset Management Team.

Develop any new or alter old reports as needed per EPA requirements to meet consent decree.

Technical Write up of documentation for support of admin software including step by step operational procedures etc.

2000 – 2005 Computerized Maintenance and Management System (CMMS)/ ENGINEER

Restructure the CMMS system to meet business needs.

Using the BI Tools, establish consent decree reports, trends, reporting guidelines within department and develop cost analysis to improve operation and Maintenance.

Implement and integratee of HACH Turbidity meter with SCADA to perform reporting to BI tools.

Manage the CMMS system and staff to regulate the operations and maintenance of waste water plants.

Communicate extensively with clients, sub-contractors and vendors to establish cordial/effective working relationship.

Develop web based software programs or added additional required functionality to the existing real time reports and data.

Education and Qualifications

MS Computer Science, Southern Polytechnic College of Engineering and Engineering Technology, University System of Georgia, Marietta, GA

M.E Foundation Engineering, Goa University, India

B.E Civil Engineering, Goa University, India

Citizenship : USA

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