Customer Service Representative

Larry E Hill

323-***-****● ************@*****.***

Microsoft Word, PowerPoint, QuickBooks, Data Entry, Typing wpm 70, Filing Alpha and Num.

Phones, Call Center, Scanning, Fax, Switchboard, Placing Orders, HIPPA, Insurance Verification

Attention to detail, Organization, Flexibility, Effective Communicating Skills, Time Management

Friendly, Decision Making, Conflict Resolution, Adaptability, Compassionate Caregiver

Receptionist

East Texas Health and Lung Clinic, Longview, TX 2014-2017

Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments

Greeted patients entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations.

Scheduled appointments and maintained and updated appointment calendars.

Worked closely with pharmaceutical representatives to prescreen appointments for medical professionals.

Student Trainer and Receptionist

Kilgore College, Longview, TX 2011-2015

Performed all tasks required of general receptionist for Adult Education Department

Designed, planed, organized, and directed orientation and training programs for incoming students.

Offered specific training programs to help students improve studyand life skills.

Caregiver

Jordan Health Services, Mount Pleasant, TX 2008-2011

Administered bedside or personal care, such as ambulation or personal hygiene assistance.

Performed healthcare tasks, such as monitoring vital signs and medication, under the direction of doctor.

Customer Service Representative

National Crime Information Center, Longview, TX 2005-2008

Answered incoming calls, greeting callers, providing information, transferring calls as necessary.

Operated communication systems, such as telephone and switchboard.

Obtained bonding which allowed for the processing of credit card payments over the telephone.

Administrative Services

General Hospital, Los Angeles CA. 2000-2005

Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Answered telephones, direct calls, and took messages.

Maintained filing, inventory, mailing, and database systems, either manually or using a computer.

Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

Opened, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mail.

California State University Northridge

General Education, Northridge, CA

Kilgore College, Longview TX.

Office Professional Certificate with Concentration in Medical, Kilgore, Texas 2011-2015

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