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Technical Support Customer Service

Location:
Tempe, Arizona, United States
Salary:
$32,000-$45,000 / yr
Posted:
January 19, 2018

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Resume:

Harold Williams

ac33sm@r.postjobfree.com

602-***-****

Summary of Qualifications

10+ years of exemplary customer service experience

Proven ability to communicate concisely and accurately

Proficient in reading, writing, speaking, translating and interpreting in English and Spanish

Ability to use interpersonal skills every day to effectively interact with others

Resolves issues in a methodical manner to find appropriate resolutions

Refined organizational skills that balance work and team support in a timely and professional manner

Works Experience

05/17-09/17 Endurance

Position: Web Adivsor, web hosting, Domain, emails, backups

redirects, and assigning domains, managing and troubleshooting

websites including SSL certificates. Sitelock

04/16- 04/17 Liberty school District

Position: Food Service Clerk

10//14- 10/15 Arizona Healthcare

Hab Tech

12/13-04/14 College bound network

Position: Phone Support

07/13-11/13 yellow taxi of Phx.

Position: taxi driver

2013-2013 Hydro through Aerotek, Phx, Az.

Position: Manufacturing

2012-2013 ELight through Aerotek, Phx, Az.

Position: Solar Panel Installer

Duties: Installing Panels, Pulling wire, Pre fab, Installing copper grounding mounts.

11/08-01/09 AT&T through Aerotek, Phx. Az

Position: Technical Support for At&t Uverse services.

Duties: trouble shoot Xp, Vista, mac, set top boxes, Dvr’s, televisions, internet,

Emails, connections, passwords, account setups. Remotes controls.

7/07-10/08 DELL through Etelecare, Phx.Az.

Position: Technical support for Dells top of the line XPS systems.

Duties: Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems

9/2004 - 2/2005 2Wire (Volt Temp Service)

Technical Support

Tech Support for High speed home networking

3/1999 - 11/2003 Earthlink Phx/Atl.

Technical Support Specialist

identified and Diagnosed technical issues and customer support.

Escalated issues as needed. Mastered WinXP, MAC’s Os 9and 10,

Win 98,2000, Me, NT and Xp operating systems.

Demonstrated superior listening skills when resolving client issues.

Promoted from Senior Technician to Master Technician.

Utilized effective organizational skills when logging customer issues.

3/98-1/99 Microage Tempe AZ.

Position: Tech. Support

Duties: To assist the many UNITED PARCEL SERVICE shippers

when there computer systems go down.

1/98-2/98 Gyyr Intelligent Controls Lynnwood Wash.

Position: Tech.

Duties: Building controls for monitoring door access

7/97-11/97 Goodnews Printing, Woodinville Wash.

Position: Pressman

Duties: sharing duties with co-worker on the printing press

9/95-12/96 FMC, Monroe Wash.

Position: shipping/receiving

Duties: picking, packing, receiving, manlift and reach truck

9/93-11/93 Hewlett Packard, Rancho Bernardo Calf.

Position: Electronic Assembler

Duties: Disassemble printers, upgrading, then reassembling the printers

12/92-10/93 Hallmark Circuits, Mira Mar Calf.

Position: Electronic Assembler

Duties: Lamination of Circuit boards

7/91-10/92 Alcoa Electronic Packaging, Rancho Bernardo Calf.

Position: Electronic Assembler

Duties: Preparing slurry for the process of the Intel 386/486 chips

VOLUNTEER WORK:

Vietnam Veterans of San Diego, Calf

Position: Computer repairs Tech.

Duties: Building Pc’s out of spare parts, upgrading of computers for the Vets

Washington My-yor Resources, Inc. Seattle Wash.

Position: Computer repairs Tech.

Duties: converting business computers to Pc’s for use in the home.

Education/Training:

Midway Adult Center, San Diego Calf.

IBM/MAC computer courses

Yavapai College, Flagstaff Arz.

Word processing courses, Information processing

U.S.M.C., Oceanside Calf.

Telecommunications (interel Mpx/spk Elec. Systems; Siemen-PBX systems)

Deer Park High, New York

Major: all major studies

Began:10/75 end: 5/78

Graduated: 04/78 GPA: 70

Extra Curricular: G.E.D.

Robert Frost Jr. High, D.p. New York

Major: all major studies

Began:10/72 end: 5/75

Graduated: 5/75 GPA: 70

Extra Curricular: N/A

Eastern Military Academy, Huntington New York

Major: all major studies

Began: 10/76 end: 5/77

Graduated: GPA: 75

Extra Curricular: R.O.T.C.

Comments:

Bilingual (Spanish/English)

ac33sm@r.postjobfree.com

Home # 602-***-****



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