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Administrative Assistant Customer Service

Cold Lake, Alberta, Canada
January 19, 2018

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Arlayna Clarke

** ******* ******

Phone: 647-***-****



Analytical, motivated professional. Tolerant, honest with over 11years' experience in the Telecommunication industry coupled with 4 years' experience in Analysis, Supply Chain Management and Vendor Management. Excellent communication and interpersonal skills combined with strong problem-solving abilities. Over 12 years of Customer Care and Customer Service. Project Management understanding with proven delegation of resources within assigned budget. Strong organizational and planning skills, comfortable with presentation development, and Administrative support.


Bentall Kennedy (Canada) LP - Toronto, ON - July 2017 - Present

Administrative Assistant (Contract)

• Reporting and supporting Senior Administrators within the Lease Documentation Group

• Sending emails,, retrieving files, opening, setting up files.

•Knowledge in the areas of leasing and contract law

Preparation of documentation packages for Investment Management approval and execution Distribution of fully-executed documentation.

● Tracking all documentation using prescribed tracking methods.

● Liaising with Investment Management as required.

● Distribution of fully-executed documentation.

● Tracking all documentation using prescribed tracking methods.

● Liaising with Investment Management as required.

● Liaising with operations staff, tenants, solicitors, brokers and other leasing staff as required.

● Other duties as required.

● Backfill reception when needed

● Invoicing, A/R, A/P, Collection of Sales Data, Rent Payments,

● Printing, filing, email correspondence,

● Collection correspondence through email, phone, and occasional in person contact .

● Assist in the coordination of ad-hoc company functions/events and various office tasks/

● Projects Coordination

● Verify Insurance agreements with Tenants

Scotiabank Contract) - Toronto, ON - November 2016 –April 2017 -

Accounting Officer Alternate Delivery Fulfillment (Contract)

● Maintain control of processing and packaging functions

● Verify and assess transactions made on sales platform, front office, management

● Ensuring preparation, check and authorization requirements are met.

● Documenting errors for subsequent correction.

● Ensuring vouchers are authorized for overrides and limits, as required

● Ensuring transactions are valid and reasonable business transactions

● Escalating any unusual or exceptions items to supervise

● Assisting in distribution of work within assigned projects.

● Editing Reports,

● Adhering to bank standards flagging fraud, other discrepancies on account

● Ensure Client Residential, and Business data are secured

Metcap Living Management Inc - Toronto, ON - March 2016 to June 2016

Office Administrator (Contract)

● Manage Property Records through Yardi, Ms Office, Outlook, Iron Mountain Storage

● Filing, sending boxes to storage, ordering office supplies, mail distribution

● Inter office mail distribution, sending/receiving packages via courier

● Prepare Lease agreements

● Respond to Tenant inquiries

University of Toronto - Toronto, ON - November 2013 to January 2016

Administrative Assistant and Coordination

● Support registration software, video conferencing and conferencing technologies .

● Manage appointment scheduling for Faculty Chair.

● Reception, Filing, sorting and delivering mail, purchase order creations, invoicing

● Grant Budget Preparation,

● Account, invoice, and budget reconciliation

● Investigate discrepancies on invoices, expense reimbursements,

● Assist in arranging courier, new vendor coordination room & equipment bookings

● Event Planning, coordinating catering, Rental equipment, schedules,

● Hotel booking, and room set-up .

● Handle logistical requirements for events and outreach initiatives

● Provide onsite support at networking events, education, information sessions

● Sending and receiving courier packages,

● contact person for photocopiers ensures that machines are operating

● Prepare quarterly cost recovery of glass washing, autoclaving, photocopying,

● Posting charges to accounts,

● Administrative documentation (

● Updates regarding new hires, student hires, enrollment and status changes.

● Maintain inventory and issue keys to offices and laboratories,

● Updating contact database

● Assigning and maintaining list of lockers

● Maintain spreadsheets for grants, invoices, and reimbursements.

● Assist in room set up for interviews

● Manage CV and bio sketch for faculty candidates, new employees.

● Systems: Fis, Blackboard, Ms Office, Outlook, In-design, Adobe, Catering, service

● Career Portal, Outlook, Career learning network, Career Center Portal,

● Ms Project, YardI

ATA RETAIL SERVICE - Mississauga, ON - November 2012 to January 2014

Retail Merchandising Representative

● Service stores on assigned route

● Check ATA's products with receiver and/or manager

● Walk-store to ensure product placements

● Merchandising, lifting 50 Lbs.

● Rotating merchandise

● Daily data and order entry,

● Updating gas allowance and time sheet.

● Analyze planograms

● Online tracking through customs (products coming from (USA))

● Build strong rapport with Management and staff

● Increase sales by working with store and reordering top selling products.

NEWS MARKETING CANADA - Toronto, ON - May 2013 to December 2013

Retail/Sales and Merchandising Account Representative

● Responsible for executing field programs

● Managing the reporting functions

● Install and service Advertising and Merchandising programs

● Account Management and service on assigned route

● Act as back-up

● Manage print adds, and brochures, coupon programs change out

● Hang display weekly for customer base(

● Accounts: Canadian Tire, Shoppers Drug Mart, Pharma Plus, Loblaws, ValueMart,

● Oversee field operational servicing of Smart Source in-store product lines.

BCE - Toronto, ON - August 2005 to August 2012 Toronto, On

Client Service Representative and Business Analysis

● Provide shared or carrier services to other telecommunications carriers

● Ensure end to end process controls for clients

● Research and resolve system problems, technical issues

● Communicate issues and problems on assigned customer base

● Coordinate information pertaining to assigned projects

● Facilitate the migration of accounts to the other carriers

● Prepare service orders local, regional and national. Record management

● Outgoing and incoming calls to clients,

● Manage call transfer and conference calls on (Centrex system)

● Accounts payables and Accounts receivables, reconciliation

● Analyze client needs and respond to and act upon clients inquiries

● Update spreadsheets tracking technical visits and missed due dates

● Supervise projects until completion

● Knowledge Systems:Bcris, Ede, Arics, Rightfax, Centrex, MS Project, Cords, Fords Sopro, Citrix,Bill on demand, Eom, Credit Tool, Atom, Soa, K-store, Lotus Notes.OutLook, Six Sigma

BCE - Mississauga, On - August 2003 to August 2005

Business Consultant-Call Center

● Managed a wide range of consumer and business services (cloud services, advertising and promotional tools, internet products, phone systems, and line installations)

● Developed with team the BE THE CUSTOMER PROGRAM

● Analyze customer contracts and agreement and make sure they are up to date

● Investigate customer billing inquiries, fact finding to offer better business solutions

● Met and exceeded set sales targets 5000.00 bi-weekly

● Prepare project research and business development materials

Sporting Life - Toronto, ON - June 2003 to March 2004

Merchandising, Advertising and Marketing Associate (Seasonal)

● Promote Sporting Life's "Share the Vision" through advertising "

● Managing campaigns and promotional activities,

● Managing multiple project

● Participate in the promotion of seasonal events and in store promotions

● Manage sales budget and forecast for season promotions,

● Marketing using effective media and social media tools

● Create circulation plans for catalogues, internet advertisements

● Maintain online search engines, marketing banners and pop-ups.

● Track advertising from outdoor promotions, billboards, tradeshows.

● Participate with the store team in achieving all aspects of service, store readiness,

Celestica International - Toronto, ON - December 2000 to July 2003

Account Manager-Supply Chain Management

● Manage and maintain purchase orders and material handling

● Execute quarterly material counts. Manage cycle count procedures

● Manage Hub, Create files for individual customers,

● SCM-Sap updates

● Warehouse Site administration duties

● Ensure adherence to Business code of conduct

● Ensure safety equipment worn in warehouse

● Fill out paper work, incidence report, shortages checks, daily loss logs.

● Initial manual and online training of New Order Fulfillment representatives

● Accounts payable and Account Receivables

Working Knowledge: MRP, Planning, Cost Engineering, Logistics, Apics, Matrix,EDI, Oracle, Sap-SCM, Bpcs


University of Toronto Project Management- Certification 2008-2010

Centennial College International Business -Business Administration Diploma 2002

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