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Administrative Assistant Office

Ottawa, Ontario, Canada
January 19, 2018

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Dayna Watt

*-**** ******** **

Nepean, ON

613-***-**** /

Objective: I am seeking an opportunity to become a part of a dynamic team to learn, grow and contribute to public service as a valued employee within the Federal Public Service.

Reliability and Security:

• Enhanced Reliability Status security clearance

Personal Profile:

• Highly motivated.

• Excellent interpersonal and communication skills.

• Detail and quality driven with proven ability to follow tasks through completion.

• Remarkable ability to be reliable and tactful.

• Strong leadership skills and qualities.

• Experienced in working with Executives.

• Capable of multi-tasking in a fast paced environment.

Computer Software and programs:

• Experienced in using Microsoft Word, Excel, Outlook and Power Point.

• Efficient in OSSRO, GCDOCS, GEDS and DDS.

• Experience in using Microsoft 2007 and 2010.

Accomplishments and Awards:

• Standard and Emergency First AID

• Smart serve certified

Relevant Experience:

Public Services and Procurement Canada

Administrative assistant to the Director General

• Manage Outlook Email inbox of the Director General, involving corresponding Directors and Director General Offices.

• Manage Outlook calendar for the Director General, involving the scheduling and planning of meetings with senior management and external stakeholders.

• Offer effective judgement and analytical thinking when pertaining to daily office procedures and workflow of the administrative system, perform clerical and fiscal operations unique to my department; relieve the Director General of routine administrative details such as checking and responding to emails, organizing calendars, meetings, phone calls and messages; assist in resolving administrative issues.

• Manage a Bring Forward (BF) system for information and actions required from the office, including but not limited to tracking and following up on requests.

• Proofread memos in Outlook for publication and distribution.

• Created requests through OSSRO

• Assisted the 10 managers and team leads with various tasks such as; setting up interviews, computer issues, OSSRO requests for employees and software and hardware requests to gain assets.

• Ensured the office had the supplies necessary to function i.e. Pens, paper, printer toner, notebooks, tape, sticky notes etc.

Cole Funeral Services

Funeral Director assistant (co-op)

• Ensured and maintained the cleanliness of the Chapel and Parlors.

• Greeted clients, guests and family members during services.

• Coordinated the transfer of deceased to funeral home.

• Placed caskets in chapel prior to wakes and funerals.

• Obtained burial permits and registered deaths.

• Cleaned funeral vehicles.

• Arranged floral offerings for families.


Administrative assistant (Emergency Department) (co-op)

• Directed patients and visitors to rooms and ensured they were comfortable.

• Assisted patients with paperwork, which was then filed into the database as well as records.

• Checked patients into the emergency room as well as checked them out of the emergency room.

• Answered the phones, created appointments and answered any questions patients may have had.

• Directed and accompanied patients to appropriate departments

• Demonstrated knowledge and appropriate use of the hospital systems and served as a resource to physicians, visitors, patients and staff.

•Provided prompt and personalized service to all patients.

• Organized the work flow, problem solved and managed multiple ongoing priorities with minimal supervision.

• Protected patient and family privacy rights, maintained confidentiality of patient records and security codes, as well as the integrity of privileged information.

•Demonstrated proficiency in the use and maintenance of clerical equipment such as computers, facsimile and printers

• Maintained an orderly environment that facilitates access to supplies, manuals and other resource information.

Other Experience:

Towneplace Suites by Marriot


• Mopped, dusted and vacuumed rooms

• Cleaned washrooms

• Ensured all rooms were cared for and cleaned up to standard

• Tidied rooms and bathrooms for stay-over guests

• Assisted guests with directions to nearby locations

Shoppers Drug Mart

Shipping and receiving

• Processed new packages, ensured that product received was not damaged and was in good condition to either be shipped to another store or merchandised.

• Sorted packages via department, i.e cosmetics, stationary, perishable, non-perishable.. etc

• Merchandised items in storage room and on floor according to organizational charts.

• Assisted customers in locating product, as well as providing product knowledge when asked.


Sir Robert Borden High School

• Graduated and received Diploma June 2014

Professional and educational references available upon request.

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