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Operations Officer / Medical Secretary

London, Ontario, N6L 1H2, Canada
January 19, 2018

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Linda Eggleton

*** ********* ******, ***** *****, London, Ontario N6A 1Z8 Tel.: 519-***-**** Summary:

I am a personable, well organized and highly efficient Administrative Professional / Operations Officer / Medical Assistant and have worked with diverse client groups while managing a wide range of responsibilities in medical, health care and financial environments. A goal oriented team player, I work well on my own, with minimum supervision, as well as within a group environment and I have consistently demonstrated the ability to develop strong and lasting working relationships. Key Strengths:

Strong customer service.

Easily multi-tasks projects.

Strong interpersonal and communications skills.

Results oriented attitude.

Performs equally well autonomously or within a team environment.

Highly organized, methodical, accurate and detail oriented.

Proven ability to resolve problems.

Performs well in situations that require decisive actions.

Professional attitude.

Strong computer skills that include proficiencies in MS-Office, WordPerfect, OHIP Billing and HBO Patient Care and numerous other applications.

Received two TD internal employee awards for demonstrating exemplary service. Core Competencies:

Customer Service Focus Accurate / Consistent Adaptable

Building Relationships Highly Organized Reliable / Responsible

Analytical Problem Solver Task and Results Driven Multi-tasking / Cross-Trained Professional Experience:

Anchem, London Ontario – July, 2017 to January, 2018 Customer Service Representative – Contract Position through Adecco

Learned and utilized the software package, BatchMaster to: o Enter customer invoices;

o Enter credit invoices;

o Enter inventory receipts.

Handled incoming calls

Took customer orders

Passed accurate, timely information on to the sales team

Performed manual filing duties

The Great West Life Assurance Company, London Ontario – May – June, 2017 File Clerk – Contract Position through Adecco

Filing in a warehouse setting

Blaze Marketing Solutions, London Ontario – April, 2017 Display Setup – Contract Position through Adecco

Setting up displays as per planograms at local grocery stores TD Bank Group, London Ontario – November, 2016

Mail Clerk – Contract Position through Adecco

Special Project for a Financial Planner


Fanshawe College, London Ontario – September, 2016 Clerical Assistant – Contract Position through Adecco

Filing and general office tasks in the Parking Office Air Liquide Canada, London Ontario – September 28, 2015 to June 30, 2016 Data Entry Clerk – Contract Position through Express Professionals

Verified system for open invoices, confirming their status and closing or voiding same

Searched online filing system for proof of delivery for sales personnel

Overflow reception duties which included answering the Store telephone, taking orders for product and ensuring these were passed on to an employee for fulfillment

Special assignments

TD BANK GROUP, London Ontario – 2003 to July 31, 2015 Business Solutions Officer (Operations Officer) – Strategic Sourcing

Managed day-to-day TD Stationery Helpdesk enterprise wide in Canada.

Responded to and actioned all telephone and e-mail queries from administration and branches

Expedited all Rush order requests

Arranged for stationery orders for large department.

Worked closely with RR Donnelley Stationery Warehouse to monitor status of stationery orders

Served as Coordinator for retention of all forms with Iron Mountain

After the bank transitioned from TD Deals to EREQ (internal ordering systems), I assisted all branches and business units with navigating the system to order their stationery

Ensured that branches had domiciled and un-domiciled secure documents and assisted if Rush orders were required – this resulted in the bank's customers not being impacted

Ensured all metrics for the senior manager were tabulated and recorded on a monthly basis

Acted as Floor Warden and First Aid Attendant

Certified CPR and First Aid until April 23rd, 2018

Member of the TD Pulse Action Committee (TD's employee satisfaction survey)

Member of the Employee Fun Committee

File Clerk – TD Canada Trust

Filed all administration folders and samples of TD forms daily

Pulled administration files along with samples for the Service Consultants

Distributed internal mail to the Teams on the floor twice daily LOCKWOOD FAMILY PHYSICIANS, London ON

Nursing Assistant (temp agency position) 2003 – 2003

Compiled patients’ histories

Handled office management duties including: booking appointments, patient call-backs, prescription renewals etc.

Supported Physician during exams


Medical Secretary 1987 – 2003

Processed OHIP billings (manually)

Responsible for ordering and maintaining supply inventory

Produced and distributed monthly and yearly finance statistics for the Lab

Typed reports and Resident consultation letters

Created / Faxed reports

Handled reception duties

Scheduled patient appointments

Scheduled staff meetings

Managed filing system



Medical Secretary 1986 – 1987

Managed scheduling for 8 Residents and 4 Physicians

Handled scheduling of patient appointments

Managed dicta-typing responsibilities

Handled ad-hoc duties as assigned

Dr. D. N. CROWTHER, Timmins ON

Medical Office Assistant 1985 – 1986

Managed reception responsibilities

Managed appointment scheduling

Responsible for the supply inventory process

Assisted with the urine/visual screening

Handled filing and dicta-typing


Health Care Aide 1984 – 1985

Bathed and fed patients

Monitored patient’s vitals

Ensured charting was completed

Responsible for application of skin treatments, mouth care, suppositories and enemas

Managed housekeeping responsibilities

Handled reception


Toronto School of Business, Toronto ON – Medical Secretary – Diploma Georgian College, Barrie ON – Health Care Aide – Certificate Huntsville High School, Huntsville ON – OSSD – Diploma References provided upon request

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