Sales Manager

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William (Tate) Malpass

BAYTOWN, TX 409-***-****

********@***.***

Executive Profile

Sales Management Operations

Dynamic leader with extensive experience developing strategic plans, objectives, goals, and measures with a focus on teamwork, process improvement, and profitability. Highly skilled at managing multiple locations, budgeting, and team leadership. Proficient in driving sales and managing expenses to exceed financial goals while collaborating with business partners for solutions. Adept in recruiting, retaining, coaching, training, and motivating staff and managers. AREAS OF EXPERTISE

Staff Recruitment

Staff Training and Development

Revenue Generation

Customer Service

Merchandising

Business Operations

Process Improvement

Executive Leadership

Data Analysis

Strategic Planning

Sales

Conflict Resolution

PROFESSIONAL EXPERIENCE

Conn’s Home Plus • Houston, TX • 10/1985 – Present District Manager, 2013 – Present

Recruit, retain, coach, train, and motivate sales professionals and managers. Ensure stores exceed daily sales and operational goals. Validate merchandising and advertising plans. Formulate and conduct performance coaching plans for sales professionals and management. Conduct in market manager meetings to address performance. Review reports and scorecards with management to develop action plans/performance improvement plans. Key Accomplishments:

• Ranked the #1 district manager for 2017 while maintaining the #1 district in the entire company.

• Oversaw 12 stores, 12 sales managers, 14 assistant managers, 12 operations managers, and 200+ sales professionals.

• Generated $198M+ in revenue for the entire district. Director of Sales, 2010 – 2013

Planned agendas and conducted company-wide sales meetings. Implemented and rolled out new programs for the retail division. Conducted quarterly manager meetings and annual sales banquets. Revised and implemented job descriptions for cashiers, porters, sales associates, operations managers, assistant store managers, store managers, and district managers. Recruited and staffed all stores within the market. Key Accomplishments:

• Drove sales revenue across the company while managing stores, sales, operations, and district managers.

• Reviewed and approved monthly bonus programs.

District Manager, 2008 – 2010

Ensured all stores within the region achieved monthly goals. Coached store manager and sales associates in the region. Mentored team members on reaching monthly goals, building clientele, and providing exceptional customer service. Analyzed underperforming sales associates and store managers and made recommendations to improve performance through effective action plans and coaching.

Key Accomplishments:

• Managed and ran the top-performing market in the company. William (Tate) Malpass

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VP of Sales, 2003 – 2008

Established and implemented a new bonus program for all managers. Created and implemented a new SOP manual for the retail division. Revised and implemented sales training agendas for new hires. Integrated a new MIT training program. Ensured low-performing training was conducted for employees. Conducted MIT, manager, and district manager meetings and annual sales banquets.

Key Accomplishments:

• Supervised store operations for 80-90 stores, five to six district managers, 80-90 store managers, 80-90 assistant store managers, and 1100+ sales associates.

• Planned, hired, staffed, and opened new stores within new markets. District Manager, 1998 – 2003

Exceeded the company’s monthly sales goals. Evaluated store management and sales personnel to aid in setting performance goals and plans of action to address areas of improvement. Recruited top talent using employee referrals, customers, and shopping other businesses. Validated the candidate’s previous retail sales experience. Key Accomplishments:

• Grew the district to become the #1 revenue-generating district in the entire company.

• Managed 20 stores throughout the Houston market.

• Oversaw all sales and operations, 20 store managers, and 400+ sales associates.

• Coached, trained, hired, and staffed team members for all stores. Store Manager, 1988 – 1998

Coached and trained sales staff to achieve budgeted goals. Monitored front-end staff to ensure customers were promptly served; oversaw the sales process and assisted with closing the sale. Created work schedule to confirm ample coverage. Cleared the no contract list and implemented disciplinary actions with sales associates. Key Accomplishments:

• Led the store to become the top performing store in the area.

• Achieved sales goals and generated profitable revenue.

• Coached, trained, and retained professional sales staff.

• Promoted to oversee the #1 store in the entire company. Sales, 1985 – 1988

Achieved financial objectives. Promoted a warm and friendly environment. Maintained inventory controls ensuring merchandise was properly tagged and displayed. Fostered a clean, attractive environment to aid in meeting and exceeding company goals. Adhered to company policies and procedures. Key Accomplishments:

• Utilized suggestive selling techniques to become the top sales performer. EDUCATION

General Studies

Lee College, Baytown, TX

Ziglar Sales Training

Dale Carnegie Leadership Training

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