Customer Service Representative

SUMMARY OF QUALIFICATIONS

Experience in administration and clerical duties

Excellent communication and interpersonal skills, as well as attention to details honed through customer service

Proficient in the Microsoft Suite (Word, Excel, PowerPoint and Outlook)

Fluent in English and French (Beginner)

EDUCATION

Honours Bachelor of Science with a Major in Biochemistry with option in Microbiology and Immunology

Honours Research project on immune cells and their functions

University of Ottawa, September 2011 – June 2015

High School Diploma

Lester B. Pearson Catholic High School, September 2007 – June 2011

WORK EXPERIENCE

Customer Service Representative (Access code holder) August 2017 – Present TD Bank

Provide customer service while recommending and selling TD products to clients

Schedule client appointments with fellow staff members

Opening up the branch, safes and counting all money, setting up for the day

Closing branch, counting money and organizing safes

Organize paperwork and documents for both clients and managers

Make referrals to partners based on client needs

Maintain strong product and sales knowledge as they change

Sell products to meet client demands

Scan, fax and photocopy various documents for managers and staff members

Meet all individual and team sales goals

Answer phone calls and assist clients on the front line

Maintain store cleanliness

Head Waitress September 2015 – Present East Side Mario’s

Ensure exceptional customer service and customer satisfaction

Responsible for training of all new staff and scheduling duties

Opening/closing restaurant duties

Perform multiple tasks under high pressure situations

Memorize food menus and explained details to clientele, based on food preferences or allergies

Maintain store cleanliness

Recommend food products based of customer preference

Ensure tasks were completed daily by staff members

Head Cashier May 2012 – February 2017 Canadian Tire– Store 297

Trained new cashiers, responsible for all scheduling duties for the front end staff

Maintained and created a balanced work schedule for all cashiers

Organized all repair and return paperwork

Implemented new policies and enforced proper procedures

Ordered products for customers using the online web tool as well as ordered products for the front end of the store.

Trained new cashiers, responsible for all scheduling duties for the front end staff

Scanned, faxed and photocopied various documents for managers and owners of the store

Created and prepared various packages and binders for managers and owners of the store

Monitored emails received from corporation and customers

Scheduled client appointments and organized interviews for new hires

Organized events with the social committee, such as : Christmas parties and staff get-togethers

VOLUNTEER EXPERIENCE

Lester B. Pearson High School – (November 2011 – February 2012)

Wrestling – Assistant Coach

2060 Ogilvie Road, Ottawa, ON

Canadian Tire Jump Start Campaign – (July 2012 – July 2016)

Charity for Children- Event Organizer

2010 Ogilvie Road, Ottawa, ON

Canadian Tire Social Committee – (July 2012 – February 2017)

Christmas and Staff get-togethers – Event Organizer

2010 Ogilvie Road, Ottawa, ON

References available upon request

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