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Customer Service Sales

New York, New York, United States
January 19, 2018

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Shawn Ali

**** *** ******

New York, NY *****



March 2010-

December 2017 Legends Hospitality @ Yankee Stadium (NY)

Title: Merchandise Manager

●Responsible for hiring and training new employees in very busy merchandise store;

●Promoted and marketed products to current and potential customers;

●Managed a team of employees and trained them on products and customer care;

●Oversaw event planning and stadium activities thereto;

●Ensured all transactions were completed in compliance with state and local regulations and in accordance with company policies and procedures;

●Selected and maintained inventory offered for sale;

●Handled currency; cash registers, credit card and point of sale transactions;

●Resolved customer complaints referred to Store Manager for resolution;

●Maintained a well-kept, organized, and clean environment;

●Performed other administrative duties as instructed.

December 2010-

March 2015 Radio City Music Hall (NY)

Title: Merchandise Lead

●Assisted in the sales of merchandise, food and beverage;

●Processed all credit card and cash transactions;

●Maintained inventory and retrieved supplies from stock rooms;

●Maintained administrative records for damaged inventory and supplies;

●Proactive in personal and employee development;

●Provided excellent customer service;

●Prepped service areas and maintained a clean and sterile environment;

●Trained new cashiers on procedures, customer service and sales techniques.

●Multi-management of stands and cashiers.

July 2004-

January 2010 Kohl’s Department Store (NY)

Title: Area Supervisor

●Meet, greet and serve customers and Associates;

●Assisted customers in a friendly and courteous manner;

●Set standards for customer service expectations;

●Complied with all of Kohl’s Service Standards;

●Demonstrated leadership as a problem solver and decision-maker;

●Handled customer requests and credit transactions;

●Maintained sales floor, window and promotional displays;

●Supervised and assisted in the accurate and efficient processing of customers’ credit transactions as well as cash control;

●Assigned tasks and directed workflow to other sales associates and worked closely with all supervisors, including other Area Supervisors to ensure integrity.


Obtained High School Diploma

CERTIFICATION: Qualifying Certificate in Food Protection

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