Shawn Ali
New York, NY *****
ac33qx@r.postjobfree.com
EXPERIENCE:
March 2010-
December 2017 Legends Hospitality @ Yankee Stadium (NY)
Title: Merchandise Manager
●Responsible for hiring and training new employees in very busy merchandise store;
●Promoted and marketed products to current and potential customers;
●Managed a team of employees and trained them on products and customer care;
●Oversaw event planning and stadium activities thereto;
●Ensured all transactions were completed in compliance with state and local regulations and in accordance with company policies and procedures;
●Selected and maintained inventory offered for sale;
●Handled currency; cash registers, credit card and point of sale transactions;
●Resolved customer complaints referred to Store Manager for resolution;
●Maintained a well-kept, organized, and clean environment;
●Performed other administrative duties as instructed.
December 2010-
March 2015 Radio City Music Hall (NY)
Title: Merchandise Lead
●Assisted in the sales of merchandise, food and beverage;
●Processed all credit card and cash transactions;
●Maintained inventory and retrieved supplies from stock rooms;
●Maintained administrative records for damaged inventory and supplies;
●Proactive in personal and employee development;
●Provided excellent customer service;
●Prepped service areas and maintained a clean and sterile environment;
●Trained new cashiers on procedures, customer service and sales techniques.
●Multi-management of stands and cashiers.
July 2004-
January 2010 Kohl’s Department Store (NY)
Title: Area Supervisor
●Meet, greet and serve customers and Associates;
●Assisted customers in a friendly and courteous manner;
●Set standards for customer service expectations;
●Complied with all of Kohl’s Service Standards;
●Demonstrated leadership as a problem solver and decision-maker;
●Handled customer requests and credit transactions;
●Maintained sales floor, window and promotional displays;
●Supervised and assisted in the accurate and efficient processing of customers’ credit transactions as well as cash control;
●Assigned tasks and directed workflow to other sales associates and worked closely with all supervisors, including other Area Supervisors to ensure integrity.
EDUCATION: NEW YORK SCHOOL OF PRINTING (NY)
Obtained High School Diploma
CERTIFICATION: Qualifying Certificate in Food Protection