Customer Service Office Assistant

Diane M Gee

**** ******* **. ********, ** *****

Phone: 810-***-**** Email: *****.*****@*****.***

Objective:

Results oriented employee looking to expand my business acumen in Accounts Receivable, Accounts Payable, research, and other related office management skills. My customer service focused experience in high volume/high pressure environments, along with my impeccable record keeping and report creation skills, make me a valuable asset to any business.

Experience:

Advanced Disposal Aug 2014-Nov 2017

Scale Operator – Weigh, monitor and collect appropriate fees for incoming waste streams for up to 600+ trucks daily

Create invoicing receipts for contract customers

Complete cash transaction by weight/material for all other customer

Balance drawer for above with balances averaging 150k daily

Filled out all DEQ regulated manifests for special waste, contaminated soils, non-friable and friable asbestos loads

Reported incoming asbestos loads to operators for special handling

Office Assistant – Provide clerical support for operations for multiple departments

Corrected and processed daily tickets created at scales

Prepared and deposited all cash; remotely deposited checks for both the Landfill and Hauling Divisions

Logged all void and manual tickets for auditing

Sorted and filed all DEQ regulated manifests for special waste, contaminated soils, non-friable and friable asbestos as required by law

Ran weekly, monthly and quarter reports accounting reports on all waste streams both by material weight and revenue

Created unique project-based accounting reports for forecasting

Located and resolved A/R adjustments daily

Located and resolved A/R discrepancies for month end.

Filing and archiving of all customer contracts, updates, and related analyticals

Tracked active insurance proof for all 3rd party contractors working on site

Processed and sent out weekly and monthly invoicing

Tracked and reported State scale certifications and or repairs for compliance

In Home Caregiver Aug 2010-March 2011

Spousal terminal cancer care for my husband, while parenting.

Mexican Jones. Olga’s Kitchen & Green Thumb Design (concurrent) (2007-2012)

Server – Tops sales server in fast paced, high volume establishment.

Bartender - (Mexican Jones only, ending in 2010, closed) Provided excellent and responsible service in mixology. Balanced drawer/receipts of up to a staff of 9 nightly

Seasonal Driver/Loader – Loaded & delivered mulch, compost, or rocks using a front end loader and 5 yard dump truck for one season during the day, while waiting tables at night. Have Chauffer’s License

Kramer Air Tool 1997-2007

Repair Coordinator – Promotion to salaried management position coordinating repair team servicing precision assembly line equipment for the Automotive Industries across the US, Canada and Mexico.

Dispatched and coordinated scheduled and emergency repair teams

External in-plant inventorying and analysis for Preventative Maintenance program

Presentation/Sale of these PM Programs at Corporate Level Meetings

Writing of Contracts

Inventory Management – My entry-level position became Dept. Head within months. Cataloged, ordered and filled parts for the GM, Fords and Chrysler directly, as well as for our repair technician and engineering department. Wrote ISO standards for the entire company.

Sealant Equipment 1991- 1997

Shipping and Receiving – Shipped and received all inventory; filled orders including doing sub-assemblies through full assembly of meter mix equipment. Was responsible for inventorying and maintaining an accurate database of all products. Forklift operation

Education

Oakland Community College 2 years

Biology, Microbiology, Astronomy, English and Math

Bishop Borgess High School 1978-1981

Graduated with a 3.8 GPA, including Honors Class & dual enrollment classes

Skills

I have a personal commitment to the words “professional” and “service” as my gold standard. I am fluent with Word, Excel, Outlook, Quickbooks, myriad Inventory Programs, html, website construction, am excellent at research and am highly adaptive in learning new things. Accuracy is a driving force me, and providing friendly service for customers to suit any company goal I am given is my priority.

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