Customer Service Manager

Oscar Maliwat

**** *. ***

Kansas City, MO *****

Objective:

To obtain a position that utilizes my professional experiences, outstanding communication/customer service skills, and team management.

Education:

University of Missouri at Kansas city 1986-1988

Lee’s summit high school 1982-1986

Skills & Abilities:

NOC and Help Desk:

Receive customer calls and create tickets

Monitor data center alerts

Work low level tickets

Built and maintained Lenovo Desktops with Windows7 and Windows10

Built and maintained Apple Desktops with VirtualBox

Worked remotely on client machines in ScreenConnect

Installed and maintained client software: Windows, Office, Citrix, etc

Audited and maintained database of company assets and client assets

Five years experience as telecommunication project coordinator:

Start to finish project coordination and team management for small business fiber and network installation including: customer service, quality assurance, documentation, and communication of project details to upper management

Installation technician of telecommunication service in customer homes; ensured quality control and customer satisfaction by testing products, orienting customers to new services, and trouble-shooting problems

Five years experience as rapid response team member

Responsible for last minute repairs on aircraft which required efficiency, attention to detail, and precision.

Nineteen years experience in management of car stereo installation companies

Managed day to day operation of an installation shop including: billing, scheduling, inventory, ordering, employee management, quality assurance, and customer service

Assist with sales and responsible for weekly and monthly quotas

Effective communication with manufacturers, distributors, customers, sales staff, and owners

Technical:

30 years expertise in specialized tooling

Translating blueprints to installation assuring quality and precision

Telecommunication and network installation in residential and business sectors

Certifications in Boeing products, tools, and MSDS (hazardous materials)

Experienced in assembly, installation, and trouble-shooting of various electronic systems (e.g., car stereo, navigation equipment)

Experience:

NOC Help Desk Netsolus [2017-2018]

Fiber Installation team lead SIG [2016-2017]

Project Coordinator AEG Communications [2015 –2016]

Fiber Installation Team Lead NX Utilities [2015]

Installation Technician ITC service group [2014]

Premise Technician AT&T [2012 –2014]

Rapid Response Mechanic Spirit Aerosystems [2007 –2012]

Installation Manager Creative Car Audio [2004 –2007]

Installation Manager Mobile Electronics [2001 –2004]

Installation Manager 816 Audio [1996 –2001]

Installation Manager Electronic Emporium [1989 –1996]

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