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Customer Service Security Officer

Philadelphia, Pennsylvania, United States
January 19, 2018

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Rayona Dijion Ford

*** ****** ** **

Washington, DC 20032 US

Mobile: 202-***-****


Work Experience:

Transportation Security Administration

Philadelphia International Airport

Philadelphia, PA 19153 United States

08/2017 - 10/2017

Transportation Security Officer

Duties, Accomplishments and Related Skills:

Operating various screening equipment and technology to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft. Performing searches and screening, which may include physical interaction with passengers (e.g., pat-downs, search of property, etc.), conducting bag searches and lifting/carrying bags, bins, and property weighing up to 70lbs. Controlling terminal entry and exit points. Interacting with the public, giving directions and responding to inquiries. Maintaining focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations. Engaging in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches. This may include application of risk-based security screening protocols that vary based on program requirements. Retaining and implementing knowledge of all applicable Standard Operating Procedures, demonstrating responsible and dependable behavior, and is open to change and adapts to new information or unexpected obstacles

Smithsonian Institution

12th Street and Constitution Avenue NW

Washington DC, DC 20560 United States

02/2017 - 07/2017

Security Guard

Duties, Accomplishments and Related Skills:

Ensures the safety and security of the Smithsonian staff and visitors and protects the Smithsonian treasures, property and grounds.

Conducts routine and non-routine inspection to ensure compliance wiht security/safety requirements

Provides customer service to museum visitors and is responsive to visitors' needs and leaves them with a positive impression of museum security personnel. Screen and direct telephone calls and visitors; general office and clerical support such as preparing correspondence and reports; coordinating and scheduling meetings; preparing materials needed for conferences; maintaining appointment calendars; filing and record keeping, maintain time and attendance.

Communicates verbally, clearly and concisely.

Takes immediate action to deter theft, vandalism, or any form of danger.

Applies physical exertion such as long periods of standing, walking, bending, stooping, reaching, crawling, and similar activities and lifting and carrying of heavy objects of 50 pounds or less, such as two-way radios.

Performs administrative and office support activities for multiple supervisors. Duties may include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing. Answer and direct phone calls. Organize and schedule appointments. Plan meetings and take detailed minutes. Write and distribute email, correspondence memos, letters, faxes and forms. Assist in the preparation of regularly scheduled reports. Develop and maintain a filing system. Update and maintain office policies and procedures. Order office supplies and research new deals and suppliers. Maintain contact lists. Book travel arrangements. Submit and reconcile expense reports. Provide general support to visitors. Act as the point of contact for internal and external clients. Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.

Mgm National Harbor

101 MGM National Ave, Oxon Hill, MD

Forest Heights, MD 20745 United States

12/2016 - 02/2017

Security Officer

Duties, Accomplishments and Related Skills:

Ensures the personal safety and security of team members, guests and hotel/casino property. Maintains security and safety for assigned areas.

Patrols the grounds by vehicle, by bicycle, and on foot, checking premises for suspicious occurrences to prevent theft, violence, infraction of rules, fire and safety hazards.

Checks vehicles in parking lots for authorized parking tags and or unauthorized parking. Issues parking violation warnings, and requests towing when necessary.

Permits authorized team members to enter property. Checks ID cards of persons entering the casino. Refuses to admit persons who cannot show either proper authorization or cause for being admitted. Provides information and directions. Explains rules and regulation.

Interacts with the public in a professional manner when providing assistance, giving directions and responding to inquiries. Assists with unruly guests and criminals in combative situations.

Investigates and reports all accidents, incidents and complaints. Maintains logs and records of occurences, completes necessary paperwork; writes required reports regarding all incidents that occur.

Regulates foot and vehicular traffic and parking and assists motorists with vehicular problems.

Assists paramedics in medical situations. Performs CPR and Heimlich maneuver when needed.

Responds to emergencies, such as medical and bomb threats; and to alarms, such as fire and intrusion by following emergency response proceedings. Communicates with Detroit Police Department-Casino Division.

Operates the Dispatch Call Center, mobile unit, and communicates via two-way radio and telephone as required.

Maintains working knowledge of the locations of various departments, access routes, and emergency exits.

Maintains focus and awareness within an environment containing numerous distractions, people and noise.

Guards monetary transactions between Table Games and Cage Operations.

Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.

Responds effectively to guest inquiries related to MGM Grand Detroit and the downtown Detroit area providing excellent guest service.

Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

Performs other job-related duties as assigned.

Nordstrom Rack

555 12th Street NW

Washington DC, DC 20004 United States

09/2016 - 12/2016

Loss Prevention Agent

Duties, Accomplishments and Related Skills:

Respond promptly to all store pages and in-store emergency situations, e.g., customer incidents, bomb threats, escorting disruptive individuals from store, assisting with loss children, assisting in Violence in the Workplace situations. Demonstrate knowledge of the alarm panel and proficiency in all response procedures, including alarm communication, potential burglaries, fires, Code Red and Lock Down. Identify indicators of internal theft by conducting investigations through stock walks, internal sweeps, register checks, employee owned good's (EOG). ect., utilize findings to help resolve and mitigate losses. Reduce and control loss of inventory through audits, training and education. Maintain partnerships with target and non-target departments and support the Department Manager in resolving shrinkage. Ensure all theft deterrents are in good working condition and report any concerns to the Loss Prevention Manager. Meet performance standards and goals while delivering amazing service every day. Follow building security and safety programs and systems. Observe customer behavior for signs of internal and external theft. Detain persons for theft, fraudulent check or credit card activity, shoplifting, ect. Document and report Loss Prevention incidents properly

Marriott Marquis

901 Massachusetts Avenue NW

Washington DC, DC 20001 United States

04/2014 - 06/2016

Loss Prevention Officer

Duties, Accomplishments and Related Skills:

Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Screen and direct telephone calls and visitors; general office and clerical support such as preparing correspondence and reports; coordinating and scheduling meetings; preparing materials needed for conferences; maintaining appointment calendars; filing and record keeping, maintain time and attendance.

Triton Security

1331 Pennsylvania Avenue NW

Washington, DC 20001 United States

06/2013 - 04/2014

Security Officer

Duties, Accomplishments and Related Skills:

Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.

Obtains help by sounding alarms.

Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.

Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.

Maintains environment by monitoring and setting building and equipment controls.

Maintains organization's stability and reputation by complying with legal requirements.

Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.

Contributes to team effort by accomplishing related results as needed.


401 8th Street S.E.

Washington DC, DC 20003 United States

09/2012 - 04/2013


Duties, Accomplishments and Related Skills:

Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas. Clean or sanitize work areas, utensils, or equipment. Clean service or seating areas. Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning. Describe menu items to customers or suggest products that might appeal to them. Order, receive, or stock supplies or retail products.

Victoria Secret

1100 South Hayes Street

Arlington, VA 22202 United States

04/2011 - 09/2012


Duties, Accomplishments and Related Skills:

Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Greet customers entering establishments. Maintain clean and orderly checkout areas. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Faith Tabernacle of Prayer for all People

Washington, DC United States

05/2010 - 08/2010

Summer Aid

Duties, Accomplishments and Related Skills:

Handled general office duties. Collected money for field trips. Dealt with the public to provide general information and visitors that came to the office.


Diploma - Archbishop Carroll High School, Washington DC, 2010

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