Customer Service Sales
Resume:
Candice Smith
Macomb Township, Michigan 48044
****************@*****.***
Career Overview:
Highly enthusiastic customer service professional with 10+ years client interface experience Core Strengths:
Strong Organizational skills Energetic work attitude Active listening skills Customer service expert
Seasoned in conflict resolution Telephone inquiries specialist Courteous demeanor Adaptive team player
Accomplishments:
Sales
Consistently generated additional revenue through skilled sales techniques. Work Experience:
Broder & Sachse Real Estate Services May 2015 to Present Leasing Consultant
Birmingham, MI
Convert phone calls to tours and property tours to leases. Ensure guest cards are complete and follow up is complete for prospects. Manage and resolve residents concerns. Accurately prepare and be throughly knowledgeable with all lease - related paperwork, from the application process through move out. General clerical assistance including butnot limited to putting work orders in the property management software and filing.
Red Lobster August 2008 to Present
Server
Warren, MI
Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Assisted guests with making menu choices in an informative and helpful fashion. Appropriately suggested additional items to customers to increase restaurant sales. Promptly served all food courses and alcoholic beverages to guest. Managed closingduties, including restocking items and reconciliation of the cash drawer. Correctly calculated charges, issued bills and collected payments. Morton's The Steakhouse February 2006 to August 2006 Server
Troy, MI
Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Answered questionsabout menu selections and made recommendations when requested. Appropriately suggested additional items to customers to increase restaurant sales. Promptly served all food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer. Greektown Casino October 2000 to July 2005
Cocktail Server
Detroit, MI
Provided prompt, efficient, friendly and quality service at all ties. Greeted newly seated guest in a friendly and timely manner, Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local state and federal laws. Effectively handled customer complaints and special requests. Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors. Calculated change for currency, chips vouchersand checks. Ponchartrain Hotel December 1997 to October 2005
Server
Detroit, MI
Consistently adhered to quality expectations and standards. Delivered exceptional, friendly and fast service. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Effectively used items in stock to decrease waste and profit loss. Prepared the buffet and salad bar for dinner service. Maintained a professional tone of voice and words at all times, including during peak rush hours.
Educational Background:
Lawrence Technological University
Computer Science
Southfield, MI United States
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