Systems/Network Support Engineer

Winston Florez 347-***-****

**************@***.***

www.linkedin.com/in/winston-florez

Windows Servers/Networking System/IT Troubleshooter & Support

A systems/ network specialist experienced in managing server infrastructure and networks. Proven record of successfully implementing new systems, enhancing existing infrastructure, upgrading and troubleshooting. Recognized for ability to identify cost saving opportunities. Competent and dedicated professional with a passion for self-improvement and being a solid team contributor.

Brownsville Multi-Service Family Health Center, New York 2017-Present

System Support Engineer

Systems/Network Administrator MANA PRODUCTS, New York 1996-2016

• Implemented 1st network (Class B) for the firm; previously only mainframe

• Configured and harden system security for the Windows network and Active Directory

• Performed security administration functions for user, data and remote access

• Synchronized Active directory using Windows 2012 Servers at two locations

• Provided technical support for end-users on all applications and hardware

• Setup and monitored daily backups and recovery functions on Windows servers

• Project leader for upgrading Windows 7 computers to Windows 10 (over 300 PCs)

• Provided a help desk function; include handling incidents and requests

• Project Leader for MS Office 365 deployment; migrated from in-house system

• Administered and maintained user access, process and procedures

• Collaborated effectively across departments to work more effectively with others.

• EDI coordinator using IBM iSeries and Trusted Link, handling documents transmissions

• Served as hardware specialist; installed new and repaired devices (PC’s, laptops, printers, etc.), as necessary

• Assisted colleagues with technical issues, including Remote Desktop and VPN support

• Daily Monitored datacenter infrastructure to ensure system health and availability

• Configured Cisco Switches, Routers and firewalls

• Assisted with configuration of wireless mobile devices and Meraki dashboard

• Designed and created barcode labels to comply with business requirements

• Install latest OS updates, Patches, and Firmware

• Setup security and folder shares on Server for MS One Drive and SharePoint

• Negotiated and contracted with service providers

• Established and maintained relationships with vendors

• Responsible for recommend and approval of computer equipment

• Implemented and configured the video-conferencing system - Polycom

• Coordinated integration of payroll systems, time clock system and security badges (critical)

• Managed IBM AS400 on a daily basis; completed month end procedures and reports

Winston Florez Page 2

OTHER RELEVANT EXPERIENCE

Amerada Hess Corporation, Data Processing Support and Coordinator

DragonWyck Designs, D.P. Coordinator / System Specialist

SCAC Transport International USA, Inc., D.P. Coordinator / Technical Specialist

EDUCATION & CERTIFICATIONS

AAS, Computer Science, Queen’s Borough Community College

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